sundance-communications.com/forum Forums Other TDM Phone Systems Telrad Telephones & Systems REQ:S30(2X20)

Installing some new Avanti3015IP phones I get an error message on the display that says REQ:S30(2x20), the phone is programmed as an S30 in programming, if I reprogram the phone as an A30 it will come up and operate but only as a 4 button phone, all the buttons on the right side of the phone keypad do not work, these are supposidly new phones from Telrad Canada, any ideas , and whats worse i just received a lot of 10 from them and they all do the same thing

DO you have a 3015 IP spare phone that works?

Try a good 15-button IP phone and program the user and password of one of the phones that are having this issue.

If you have Port forwarding in the firewall set-up, I can try one of my phones.

Never saw this issue before. I would contact Telrad Canada but I'm sure you did already.

I already did try that, a good phone works just great no problems,seems to be related to this batch of phones as if the phones were flashed as a 3000ip not a 3015ip, i did send a picture of the phone with the error displayed on it back to telrad, they are looking into it

Thanks for the info. Good luck.

I just got off the phone with Telrad Tech Support. They do not know why the new IP phones show that error but they know that upgrading to ver. 3.13 or higher will fix it. Attached is a quote for the chips to take your system up to 3.13. I’ve included a token which you may use in the event you need to get their Tech Support involved if you choose to purchase this upgrade.

this is a quote from the vendor