atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Toshiba VP100 won't transfer call to mailbox after 4 rings

What should I do? The phone keeps ringing and ringing. Other extensions with the exact COS table work fine. I've deleted the user and name andadded it back in a couple of time already. The phone rings and rings when on night ring or afterr simple transfer.
Do I need to "RESTART" the vp100 (how?)?
Can I test the vp100 (how?)?
Thanks for your time.

Dave Hulting

It sounds like you need to activate call forwarding on that phone. What phone system type are you using?

ELCAP
i agree w/ the doc. if you are using toshiba
dk go to the phone and press dn/intercom,#604
(bsy/no ans),pilot# for dist hunt or ext# for vm, * 16(should be about four/five rings
good luck
martin

Thanks for the quick replies!
I do have a Strata DK280. I also found the manual! But it still fails to work. This is my procedure:
1) I hit intercom & dial "#604".
2) The LED on the phone prompts me for the ext#
3) I dial "232" (the ext#)
4) I dial "*16#" (16 second ringing)
5) The LED reads "2321" (the "1" is from the *16#" property - doesn't look right?)
6) The manual says I'll hear a "confirmation tone", which I never hear.(?)
7) I clear the forwarding with "#601" and try again - same result.

What is a pilot#? What is "dist hunt" ?
Should the "forward to" ext# be the voicemail box?
Is there an ext# for the voicemail?

dave
are you sure it is taking the *?
do you have an sds key? that may give you *
dist hunt program is in more recent releases some people don't use it. pilot is the first number in a hunt group.
for to ext should be the voice mail box id
the ext # for voice mail is the one a user would use for admin their vmbx
good luck

Eureka!
The Speed Dial was the "*" on the LED!
I also heard the confirmation tone as well as a "Programming Completed" reply on the LED. I'm grateful for the Call Forwarding Lessons!