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Joined: Sep 2001
Posts: 4
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Joined: Sep 2001
Posts: 4 |
What should I do? The phone keeps ringing and ringing. Other extensions with the exact COS table work fine. I've deleted the user and name andadded it back in a couple of time already. The phone rings and rings when on night ring or afterr simple transfer. Do I need to "RESTART" the vp100 (how?)? Can I test the vp100 (how?)? Thanks for your time.
Dave Hulting
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Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
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Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
It sounds like you need to activate call forwarding on that phone. What phone system type are you using?
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Joined: Mar 2001
Posts: 581
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Joined: Mar 2001
Posts: 581 |
ELCAP i agree w/ the doc. if you are using toshiba dk go to the phone and press dn/intercom,#604 (bsy/no ans),pilot# for dist hunt or ext# for vm, * 16(should be about four/five rings good luck martin
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Joined: Sep 2001
Posts: 4
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OP
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Thanks for the quick replies! I do have a Strata DK280. I also found the manual! But it still fails to work. This is my procedure: 1) I hit intercom & dial "#604". 2) The LED on the phone prompts me for the ext# 3) I dial "232" (the ext#) 4) I dial "*16#" (16 second ringing) 5) The LED reads "2321" (the "1" is from the *16#" property - doesn't look right?) 6) The manual says I'll hear a "confirmation tone", which I never hear.(?) 7) I clear the forwarding with "#601" and try again - same result.
What is a pilot#? What is "dist hunt" ? Should the "forward to" ext# be the voicemail box? Is there an ext# for the voicemail?
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Joined: Mar 2001
Posts: 581
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Joined: Mar 2001
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dave are you sure it is taking the *? do you have an sds key? that may give you * dist hunt program is in more recent releases some people don't use it. pilot is the first number in a hunt group. for to ext should be the voice mail box id the ext # for voice mail is the one a user would use for admin their vmbx good luck
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Joined: Sep 2001
Posts: 4
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Eureka! The Speed Dial was the "*" on the LED! I also heard the confirmation tone as well as a "Programming Completed" reply on the LED. I'm grateful for the Call Forwarding Lessons!
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