web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#177551 05/04/04 11:10 AM
Anonymous
Unregistered
Anonymous
Unregistered
This is on a DK424 C/D R4 ROM 9M

There are pick-up groups programmed for various departments. When one of the main secretaries makes and All Call Page and a call is picked up in a group by using the 'Pick-Up Group' button, it kills the A/C Page.
Any ideas?

Thanks, Dan

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#177552 05/04/04 04:50 PM
Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Try program 30 led 04 for all stations

#177553 05/06/04 09:05 AM
Joined: May 2003
Posts: 1,362
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 1,362
Keukavly, have you found an answer on this yet? I told you I would post if I came up with anything brilliant, but I have not. I'm no Shiba guy by any means, but going strictly from the book, the only thing I could come up with is maybe some of the sets are programmed with Call Pickup "Directed" (484) instead of "Group" (480). I may be way off base but that's my only idea at this point. Let us know what you find out.



[This message has been edited by JOHNYREB (edited May 06, 2004).]

#177554 05/06/04 10:19 AM
Joined: Feb 2004
Posts: 3
Member
Offline
Member
Joined: Feb 2004
Posts: 3
The only thing that i can come up with is that you might need to do a RAM check/clear in prog 00-52 & 00-62. I know if it is full it can cause some squirrly things to happen. Hope this helps! Keep us posted as to the fix.

#177555 05/06/04 11:22 AM
Anonymous
Unregistered
Anonymous
Unregistered
Thanks for the ideas.....I actually asked Toshiba. They won't troubleshoot until we upgrade to ROM Ver. AW. The problem is this is a 911 center and there is a big problem taking them out of service for the upgrade....

Phonemeister...I have the customer checking Prog. 30 (He does alot of his own programming). I'll let you know

Thanks again......Stay tuned!

#177556 05/06/04 01:16 PM
Joined: Mar 2001
Posts: 581
Member
Offline
Member
Joined: Mar 2001
Posts: 581
your processor version may have "known problems". all dealers should have access to the list. if it is on this list you should recommend upgrade to cover your butt. The processor can be changed fairly quickly depending on the size of your system.
good luck
m


[This message has been edited by martin (edited May 06, 2004).]

#177557 05/06/04 04:20 PM
Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
This is a feature that allows a user to answer an all call page or a ringing station depending on the programming. The manual calls it selective pickup on all call page. Program 30 led 4 determines this on a per station basis.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,793 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
2 members (Curlycord, dexman), 54 guests, and 245 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5