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You said you got beat in a sale by Shoretel "probably because the demo" does your company not have the IP & soft phone demo you can get from ESI?? IT IS SWEET

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94astro Offline OP
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I'm not sure if do have that demo, I'll ask because we definitely should.


Aaron
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My bosses have informed me that we are losing sales to customers who "want" a pure IP solution. The new NEC platform is not released yet, so we are looking at selling Shoretel to fill this niche until NEC "catch's" up...


www.phonelinetech.com


"Can I Still Call Out?"
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I sell and install Asterisk systems and the only feature I cant reliably do is BLF/SLA. Other then that I've been able to make it do some fairly off the wall things that most phone systems couldn't touch.

However, I wouldn't recommend you pick this up and start selling it. The learning curve on it is fairly steep and unlike a traditional system if something goes wrong inside Asterisk then it goes wrong in a hurry. Having an IT background wont help you much either unless you are familiar with programming and Linux.

If you do decide to sell asterisk, just be prepared to be the engineer, tech support, installer, salesman, and holder of the buck. There is no great looming parent company you can call for help. If you cant figure it out, you are done usually. If you can figure it out, then the concept of a phone system takes on a whole new meaning and you can do pretty much anything with it.

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94astro Offline OP
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good to know kumba. asterix and ip systems like it are ones that we would not want to get into.


Aaron
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94... it sounds like you guys are an ESI dealer.
Although we are are loosing some amount of sales to the "I read about VoIP in the USToday or PC Magazine" crowd, your sales person(s) should be able to show why the ESI is the better solution, and you have the best demo kit in the business (if you're not using the PRO demo kit, get one!) and shouldn't loose to ANYONE based on a better demo/sales pitch.

I sell ESI everyday, and nothing else... If you have questions, I can help, email or PM me.


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we ran into the same thing (ESI over Shoretel/ cisco)a couple of years ago and picked up Toshiba as our pure IP product, not for the fact Toshiba is a better IP product but because it has the look and feel of a pure IP product. With the Toshiba MAS we can add third party applications on it for call center, CRM, IVR, SIP Trunking, ect that you can not do with ESI.
now i have installed and sold pure IP on both and there is nothing easier than a ESI IP install. half the time half the problems.


Martin Wolfe
Wolfe Communications
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Sonoma, Marin, Napa, Lake, San Francisco, Mendocino
ESI, Avaya, Star2Star,and Toshiba Installer
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95Astro, you said you do Panasonic, Have you looked at the KXTDE systems. can use third party phones, sip and ip keysets. Like Kumba said he cant do blf or slt and a lot of customers will want one of these at one time. I think people asking for pure ip are the I.T departments thinking they will be able to look after the system themself. I think the balance of IP and basic telephone are far better.


“I have not failed. I've just found 10,000 ways that won't work.”
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94astro Offline OP
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We're going to research some "pure ip" systems, we just have to find one with the features and capabilities that we use and sell. We also look for sturdiness, something not too high maintenance and something with tech support.

But again, with all of these ideas I realize that we could sell ESI as our IP system, it's just a matter of the way we present it to people looking for an "ip solution" (??). I'll ask my boss if we have the PRO demo kit. Thanks PhoneSol.

OBT, we sell Panasonic to our residential customers for the most part, mostly because of their cordless phones w/ cell sites which I feel are the best in the biz. My boss has mentioned the panasonic with sip capabilties, we'll see where that goes.


Aaron
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94astro Offline OP
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My company (not me) has chosen Trixbox as our IP system, we are getting certified, we'll see how it goes.


Aaron
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