sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems Toshiba Telephones & Systems * and # buttons do not work

I recently had some people out to work on our phones (Strata DK 2000 series on a DK 424 System) and they did a great job except that now when a person places a phone call the pound and star keys do not work. I've found that you can press *# and then the keys will work for the duration of that call, but I would like to have it so that the keys are activated by default. I can't warrant spending the money for another service call just to get this one thing activated. If anyone can help I would greatly appreciate it. My users don't like change, and I'm getting a lot of grief over this small issue.

Thank You!

I think that it is just a matter of programming a system speed dial. I am suprised that the tech did not program at least one so that your buttons would work.
But please wait for one of the experts to chime in to be sure.

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Intertel Telephone Repair
Toshiba Telephone Repair

Paul is right. You need to have a Speed Dial key (Code 497) programmed on one of the keys. Obviously the user will have to give up a button for this.

If it is a 10 button phone, AND programmed as a 20 button phone in Prg 38, then you can make one of the invisible keys on the right side a code 497. This way the * and # will work and the user will not give up one of his 10 buttons.