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Joined: Mar 2005
Posts: 211
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OP
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Joined: Mar 2005
Posts: 211 |
I have a CTX100 with an internal Strategy VM card. The admin mailbox (999) used to work but now when I access it it just says "Thanks for calling, goodbye".
What do I need to do? I tried changing the extension to 999 (it was H), I tried 999H, and I tried resetting the password...
help!
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Joined: Mar 2005
Posts: 211
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OP
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Joined: Mar 2005
Posts: 211 |
Hmmm....I have another office that has a Strata 40i with the external Strategy VM. That one doesn't have a modem for me to access it with the software, and it does the same thing when I press 999.
Is this a different issue? Is this fixable without using the VM admin software?
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Joined: Mar 2005
Posts: 406
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Joined: Mar 2005
Posts: 406 |
Dialing 999 on a Stratagy Voice Mail will make it hang up, to access the mailbox dial * 999 then password to enter the mailbox. The H in the extension field is for hang up
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Joined: May 2005
Posts: 10
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Joined: May 2005
Posts: 10 |
Also, make sure the dnd is off in box 999 (so it processes whats in the extension field) and remains off so you don't create a possible loop if any other mailbox chain dones to it.
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Joined: Mar 2005
Posts: 211
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OP
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Joined: Mar 2005
Posts: 211 |
Thanks all! It's working great now. I think it was user error....
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