atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Strata CTX670 Call forwarding problem.

Happy Thursday everyone. I need some help, and from what I've read, there are some good minds out here that might have answers for me. We're having two issues with our Strata CTX670 phone switch. (We use Toshiba Stragety for Voicemail). The first issue is that our phones with 3 digit extensions will not call forward anymore. (Internally or externally.) This was working about 6 weeks ago, we all used to forward our desk lines to our cell phones when we went out of the office, then all of a sudden, it's not working anymore. From what I can tell nothing has been changed. I'm the only IT person here, and I do the telecom also, and I didn't make any changes because I'm not very savvy on the telecom side at all. I can run new lines, name extensions ect. The kicker is, about 12 of our phones have dedicated 800 numbers that our drivers can call them on. That external call forwarding works fine. But if I take my line (301), hit #6013, 914028837xxx, #, then dial my number, it will ring 4 times and transfer to extension 555 (viocemail). My phone says external call forward. I hope this makes sense to you. Our other issue is a delay during our after hours emergency call. We have a viocemailbox that is set to a cellular phone number and when a driver calls in, hits the extension, the cell phone rings, I can answer, but it's dead silence for 5-10 seconds before I can hear the driver and vice versa. That results in allot of missed calls when they hang up and keep trying. I've had two different telco companys out here to try and figure this out for me and neither are "Toshiba experts". So none the less, I'm out about $800 plus travel, and the problem persists. Any ideas on this would be great, I have the CTX winadmin software to connect to the switch, and our voicemail pc is accessible via the stragety software. Hope I've explained this ok. THANKS!!!

Try #6051 through #6054 to clear all station forwarding. Then do the #6031 forwarding again and see if that works. As far as the 5-10 seconds of silence on the vm transfer to your cell phone, make sure that there is an H after the phone number. You'll find that in the mailbox which does the transfer to the cell phone.

Ok, it looks like the H after the phone number may have fixed the 5-10 second delay issue that I was having. I tried it and it worked perfectly. I'll know for sure tonight, our owner is on call, so I guarantee he'll let me know.

I did try the clear all station forwarding, but that did not fix that issue.

#6031 is Fwd all calls on No Answer after xx seconds.
#6013 is Fwd External calls immediately.

Make sure you are using the right one. I recommend using #6011 Fwd All calls immediately. It works for me.

Try it and let us know............

Ok, it does look like the H after the number worked. THANK YOU!!!

One down...one more to go I hope...

I tried the #6031 and it didn't work, then I tried the #6013, still nothing. All I'm doing is this, spkr, #6011, 91402883xxxx,#.

When calling my number then, it will still ring on my phone 5 times, no matter which call forward was used, and then the calling display will say "calling 555", which is our voicemail system. When tried from an outside line dialing in, it simply rings 5 times and goes to voicemail.

Like I said, I'm no telco genius by a long shot, but I'm guessing that something is not set correctly on our Strategy voice mail system.

Hopefully this explains better,

Thanks again everyone!!!

I meant #6013 not #6011

If nothing's been changed, I'd start off by recycling the power. But if you have an in-skin Stratagy, shut that down properly first.

Ok, tried the power cycle, both with phone switch and the voicemail server. Still nothing. I did some digging however on the server itself, and found the following two messages reoccuring in the application event log.

**********************************************
[FRAMEWORK] Exception C0000005 in application 'TAIS.APPLICATION.TRANSFER' module 'C:\StratagyES\Components\Transfer.dll' @ 02C9B33D/0000B33D code=[8B10FF52148985C8F5FFFF8B85C8F5FFFF50FF1548F0C90283C404898590F8FFFF8B8D90F8FFFF518B957CFDFFFF528B857CFDFFFF8B08FF91340100008985C4]; session tid=9E name=Line(558); reported from CSessionEx.cpp@676
**********************************************

[FRAMEWORK] Exception! The info follows; reported from CSessionEx.cpp@627

**********************************************

Am I possibly looking at the wrong thing and this is all due to a corrupt dll file? If so, that's going to be another adventure however...hopefully there's an easier fix than a reinstall.

Could it be a system call forward overriding the station call forward? U might wanna check station assignment (Prg 200) and see if System Call Forward is assigned.

I don't think the CF EXT is a VM issue. Check the Class of Service (Prg. 103) on that phone and see if FB26 {Tandom CO Connection} is enabled. This will allow that extension to forward to an external number.

Dan