atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems DK40 - from two digit to three digit extension

Hello everybody,

I am a newbie and I set up a new DK40.
Everything is working fine we can receive and make calls outside the company.
Internaly though it doesn't work properly.
I had to set up the "new" system to match the old phone system that had to go with the other tenant.
So I set up all the extension from two digit to three digit extension.
The problem is that after doing this I can not dial the new extensions.
Can somebody help me telling me what program to use to activate the new created extensions?


Thanks,

Dor

Try program 04 station logical port PDN assignment

Your initialized as 000 = pdn 10

stay away from phantom numbers like 500

Try to ascend from 000= 100 /200
001= 101 or 201

Hi Ken,

Thanks for your prompt replay.
I already did that, and I assigned the new numbers.
I used 300 - 325 numbers for the 8 physical ports, like they had before changing the system. We hoped that we could keep the old extensions.
The problem is that when I try to dial 300 it doesn't dial all three digits. It only dials two and then it gives an error message (something like “station not assigned” ...).
I will try the 100 and 200 range.
All the DK40 should have the same features, or I'm wrong?


Thanks

Maybe you were mislead by the printing on the program record sheet of program 04 where it says PDN 1 to 4 digits.

ALL of the extensions must be the same number of digits. You can't have port 000 = 10 and port 016 = 300. Go back into program 04 and list out what you did, you will probably see the error.

300 up is a valid extension range that you are free to use without conflict.

Let is know what was goblefarbing.

I'm a little confused...you mentioned using eight ports but gave a range of 300-325. ..instead of 300-307.
I'm not a Toshiba expert..but if you were trying to use 311-318..those are default numbers for group page & 325's a default code. So if you want to use those you would need to assign them some new numbers to free them up to use for DN's...program 05.
And of course what I mentioned still doesn't clear up why 300 doesn't work. You mentioned this is a new system otherwise I would suggest initializing the system in case those numbers where being used in a previous setup. I'm sure a Toshiba expert will chime in and get to the bottom of this.

Hey Bunnie...you hit the "Add Reply" button before I did.. YOU'RE the Toshiba expert who chimed in with the correct answer! ..I'll bet that's the problem.
The range I mentioned 311-318 does use the # prior so I assume that wouldn't apply here..??

Check program 05, access code 3 and make sure it is set to #3.

Sorry Bunny your wrong. You can have 2 digit ext and 3 digit on a DK40. As long as the first digit is not the same.
Dor your issues is at default port 020 is ext 30 so if you program 000 to be 300 in program 04 there is a conflict. So go back into program 04 and remove the 30 and you can have ext 300 to 309.

Thanks to everybody,

Yes SSPhone you were right. That was the problem.
I programmed only the first 8 ports but the system assigns by default up to 32 ports.
Once I reprogrammed the 020 - 029 ports and freed the conflicting extensions it worked.

The phone system is not new. I am sorry for misleading you. It is second hand. But, yes I already reinitialized it with the program 91-9.

Almost done.
I have, though, an other issue that I couldn't solve. When I dial a station, by default that station, auto answers and put the speaker on.
Annoying...
Could somebody direct me on that?


Thanks again everybody for your help,

Dor

IT is set for voice first by default , you want tone first , believe it is in one of the class of service programs