|
|
Joined: Jul 2006
Posts: 13
Member
|
OP
Member
Joined: Jul 2006
Posts: 13 |
My personal opinion on this is that DTMF tones cannot be sent out on the conferenced line. COnfirmed by the fact that the tones cannot be heard by the 2nd called party and but can be heard on the first which are two separate voice/CO paths.
The only explanation that I can think of why I was able to get thru on the second call when I keyed the second extension number is perhaps:
1. the pbx system that I called on my first TEST call does not send an answer supervision while engaged in Autoattendant. Toshiba probably keeps DTMF enabled until the conferenced call is completed.
2. The second office trunk number I called may be set to provide answer supervision immediately to the calling party when it hits autoattendant.
If I can get hold of a prepaid card long distance platform that is setup not to provide answer supervision while keying in the pin numbers, I'll make another test call and let you know.
many many thanks again! Danny
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
Joined: Jul 2006
Posts: 13
Member
|
OP
Member
Joined: Jul 2006
Posts: 13 |
BTW, I am using DKT series digital phones so I can't put another single line phone to generate DTMF.
Do you know of any DTMF tone generators/keypads that hook up to the receiver?
|
|
|
|
Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
|
Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
I see what you're saying now. Sorry, I thought the customer was conferenced after the TPV. I never noticed it, but I guess your test confirmed that the DK does not send dtmf on the second conferenced trunk. What if you did this, after the TPV is conferenced in with the customer, press the Hold key and place both calls on hold. Then press the TPV button that's on hold and conference the customer. Now the customer becomes the second trunk. See if that works.
|
|
|
Forums84
Topics94,289
Posts638,797
Members49,767
|
Most Online5,661 May 23rd, 2018
|
|
|
|
|