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Joined: Jun 2007
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fooey Offline OP
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ARRGGHH DK280 not transferring to IVP8!!!

not sure what happened, but, this morning our receptionist calls me at home to say that the phones are working but cannot get to voicemail...

so I get here, call the phone guy, he has me remove and reseat the IVP8 card, it reboots or so it looks by the led lights, still nothing, rebooted the dk280, no change...

I then noticed that I did not hear the normal clicking when calls would come in, you know, that solenoid sound...not sure what it was that was making the sound, I just recall always hearing it when I was in the server room with and it was coming from the DK...well, no more clicky clicky...

I am beginning to think that there is something that makes the clicky that has to do with the calls getting from the DK280 to the IVP8 and it ain't working...

ANYONE have any insight or suggestions?

I also have tried multiple times to uadmin into the IVP8 and get that the modem is not on or running or whatever that generic no connection message is...

HELP!

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fooey Offline OP
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no one....??

yes, I am ansi....sitting here, waiting on the phone guy since 8am this morning...

what can I check to make sure that the dk280 is seeing and or utilizing the ivp8?

Is there a setting that ties the ivp8 to the vm extension, ie 300/301/302 in this instance?

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fooey Offline OP
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the RPTU card has a set of leds, the TS led is blinking constantly and the BSY light comes on and stays on pretty much solid, although I have seen it go off and come back on

the led light on the RCTUD is blinking, but not a consistantly timed blink, slow, fast, blink, blink blink, blink, blink blink blink....

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Dial the voicemail extension directly from your intercom button. Does it answer? The IVP8 does not make a clicking sound.

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fooey Offline OP
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nada...forgot to mention that...everything, including the vm extension just rang off the wall...

the clicking sound was there before when whe had the 'perfect voice' vm...so as far as I know it was in the system to begin with outside of the type of vm...

The phone guy just showed up and he says it is the flash drive that is corrupted on the ivp8...dangit...said it is covered under warranty but it would take a couple of days to get it replaced...I said that was not doable, need faster..he said he could get it here tomorrow, most likely, for a couple c-notes....boss man wasn't around so I said go fo it....

damn I will be happen when the 'powers that be' finally get tired of shooting themselves in the foot with this thing and just replace it.....

decision maker is never here and I get yelled at for the decisions he makes...yeeeeehaaaaaaa!

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fooey Offline OP
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went back into the server room after the phone tech left with the ivp8, started tinkering around and....clicky clicky....the click was back when the called were coming in, well, from outside did's I believe....internal just dropped on phone or busy if nothing was attached....

So then I just hooked up my generic home type answering machine that I used last time this happened....created an extension 299 and directed all calls that were directed to the broken voicemail extension and pointed that extension to 299...works like a champ...(setup as a standard line)

please oh please phone gods, please help da boss man see the light and just replace the oldtired dk280...let me work with equipment made in this century.....


Moderated by  Carlos#1, phonemeister 

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