atcomsystems.ca/forum Forums TDM Business Telephone Systems Toshiba Telephones & Systems Replacing an SX-2007 with a DKT 2010

We have a Toshiba phone system that was installed in our business ten years ago. The system included five DKT-2010 phones and two SX-2007 cordless units.

For the last couple of years the SX-2007s have become progressively worse for range, sound quality and always wanting the battery replaced. I decided to replace them with DKT-2010-SDs.

I've plugged the phone line into the DKT-2010-SDs and have no dial tone or power, so apparently something else needs to be done.

I'd appreciate some guidance.

Thanks, Neil Fischer

Welcome to the board. You are lucky you didn't blow something up. I don't know what a "SX2007" is, but based on the age of the system, I have to guess its an analog phone. You cannot plug a digital ("DKT") phone into an analog port.

Locate a certified Toshiba dealer in your area and have them come out to convert that analog port to digital.

Good Luck.

The label on the phone reads:

Toshiba
900MHZ DIGITAL
SPREAD SPECTRUM
SX-2007

Neil

OK. I'm thinking that is an early version of the newer 2004 cordless. Down and dirty, that 2010SD should work.

Please be patient and you'll get a response here from someone who knows that product better than I do.

I think the SX-2007 are analog not digital , did you have to dial 9 to access an outside line.
If you have an old 2500 set(House phone) plug it in and see if there is dialtone if so it is analog

These are in fact analog cordless sets. They can not plug in a digital set and have it work, please contact your vendor to change these ports from analog to digital or get replacement analog corded/cordless sets.

Steve and Bob - I appreciate you guys jumping in. I am not familiar with the SX2007. I guess I was right in my original assessment. Yea, Me!! :banana:

I hope we get an update from the OP.

I'm still here. I have an appointment Tuesday morning with the local Toshiba tech to change those two ports over to digital.

Thanks for all your input.

Neil

The tech finally showed up. After looking at the system he said there was only one line available for a digital conversion, line #11. If I want to add the other phone we will need to add a "card" that will allow two more extensions.

Does this make sense? Also, he says the cards are obsolete, so he'll have to track one down.

Anyone here have a card for a Strata DX14?

Neil

Well, I've never heard of a DX14... however I have heard of a DK14. It may be too late for my memory to work, but I don't know of a two port digital card.

They are either 4 (RDSU) or 8 (PDKU) port digital cards in Toshiba land for the DK series. If it is a DK14, then you would have 8 available digital ports already in the base cabinet, and from the sounds of it a KSTU that gives you four analog ports.

From the original post it says that you have 5 phones installed. If that is the case, you will have 3 digital ports not in use, hence three available ports for digital phones... of course assuming this is a DK (not a DX) 14. It may be coincidental, but them telling you that you have one port available and the ability to add a two port card sounds off to me. Ask the dealer what the two port card is called, as again I am not aware of one.

Thanks,
Tony

PS - How many digital phones are currently working (in service)?