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Joined: Jun 2007
Posts: 627
Member
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OP
Member
Joined: Jun 2007
Posts: 627 |
I am trying to add a new agent in acd administrator.
When i enter the agent ID I get an error stating that the name is already in use.
I get this error with any thing I enter. There are currently only 3 agents.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
Did you specify a name to that agent? If not, you will get that error message.
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Joined: Jun 2007
Posts: 627
Member
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OP
Member
Joined: Jun 2007
Posts: 627 |
yes, that's what is erroring, we do not use a password or zip tone or anything, so the only info in the box is agent name.
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