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Joined: Sep 2004
Posts: 2,017
Voyager Offline OP
Former Moderator-Toshiba, Request an Installer
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Joined: Sep 2004
Posts: 2,017
HELP! I downloaded the Automatic Updates lst night and installed them. Now when I start eManager I get this screen...

Server Error in '/eManager' Application.
--------------------------------------------------------------------------------

Configuration Error
Description: An error occurred during the processing of a configuration file required to service this request. Please review the specific error details below and modify your configuration file appropriately.

Parser Error Message: Failed to decrypt using provider 'RsaProtectedConfigurationProvider'. Error message from the provider: The RSA key container could not be opened.

Source Error:


Line 39: </GroupSection>
Line 40: <connectionStrings configProtectionProvider="RsaProtectedConfigurationProvider">
Line 41: <EncryptedData Type="https://www.w3.org/2001/04/xmlenc#Element"
Line 42: xmlns="https://www.w3.org/2001/04/xmlenc#">
Line 43: <EncryptionMethod Algorithm="https://www.w3.org/2001/04/xmlenc#tripledes-cbc" />


Source File: C:\eManager\web.config Line: 41


--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.3082; ASP.NET Version:2.0.50727.3082

I think I'd like to uninstall the update for .NET Framework

I need it for an install on 4/1/09!!


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Joined: Mar 2006
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zap Offline
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It depends what ver.# you had to start with. At some point they changed SQL servers. I think its likely you will have to reinstall emanager.

Good Luck!


One should not increase, beyond what is necessary, the number of entities required to explain anything.
Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Joined: Dec 2007
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Were you using Network eManager or eManager?
XP Pro or Vista Ultimate?

The last time I got a similar error on XP Pro, it was the original install of NeM and Toshiba tech support had to remote into my laptop and remove old files that the "smart checker" didn't un-install.

Maybe try an un-install and reinstall of NeM5.20B03a - then tech support frown

I heard of a way to roll-back/remove the entire update on those pesky Windoze boxes - Windows Update Remover , but never used it myself


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
Joined: Sep 2004
Posts: 2,017
Voyager Offline OP
Former Moderator-Toshiba, Request an Installer
*****
OP Offline
Former Moderator-Toshiba, Request an Installer
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Joined: Sep 2004
Posts: 2,017
Thanks guys.

Using Network eManager, latest version. I'll try a re-install when I get in the office. If that doesn't work, I'll have to use Steve's PC for the install.


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Joined: Jun 2007
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E-Manager failed on my laptop a few weeks ago, found that it no longer takes localhost. needed to replace localhost with 127.0.0.1 Works good now. Same issue you are having???

Joined: Feb 2007
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Why do they have to make eManager such a PIA? I cross my fingers every time I do an update. Hope you have a back-up of your DB.

Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Quote
Originally posted by RRino:
Why do they have to make eManager such a PIA?
Quoted for truth!!!


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
Joined: Sep 2004
Posts: 2,017
Voyager Offline OP
Former Moderator-Toshiba, Request an Installer
*****
OP Offline
Former Moderator-Toshiba, Request an Installer
*****
Joined: Sep 2004
Posts: 2,017
UnInstall and re-install. All is well. My database was preserved.

Thanks for all of your input.


Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network.

Toshiba Technical Support at: One Ring Telecom
Joined: Dec 2007
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Moderator-Toshiba
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Posts: 2,033
Glad to hear it went well! Hope the on-site install did too!


- Tony
Ohio Data LLC
Phone systems, data networks, firewalls and servers in Central Ohio.
Some people aren't used to an environment where excellence is expected.
Joined: Sep 2004
Posts: 2,017
Voyager Offline OP
Former Moderator-Toshiba, Request an Installer
*****
OP Offline
Former Moderator-Toshiba, Request an Installer
*****
Joined: Sep 2004
Posts: 2,017
Started it yesterday, going back tomorrow to finish. The cabling guys (CG's) have not even started cutting down the cables! We are way ahead of them.

They went and scheduled the PRI cut for 4 PM on a Friday !! Not happy.........


Now available Voicemail Programmer Kit to program your Toshiba Voice Mail across your network.

Toshiba Technical Support at: One Ring Telecom
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