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Joined: Jul 2009
Posts: 9
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OP
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Joined: Jul 2009
Posts: 9 |
Hello All,
I am a newbie here so please forgive my dumbness...
I have a Strata DK16 with a separate Amanda voice mail system. Both of these are very old but working.
Recently the DK lost its memory and now needs to be reprogrammed, I have everything working except the voice mail does not answer the incoming lines directly. I can call into the vm extension and it does pick up but the vm won't pick up by itself.
Is this a program features somewhere? I have the entire programming manual for the DK but I can't figure out what to program.
I think the way it used to work was it rang the phones for several rings and then went to VM. Same if you transferred to an extension.
Any help, ideas, pointers would be great!
Thanks,
Phil
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
Program 81-Immediate Ring, 82-12 sec. delay ring, 83-24 sec. delay ring.
Make sure all of the phones are CFNA to voice mail and the extension ID codes are set.
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Joined: Jul 2009
Posts: 9
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OP
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Joined: Jul 2009
Posts: 9 |
Thanks Voyager, being a newbie could you tell me how to CFNA to voicemail? My VM extension is 18/19/20/21...
Thanks
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Joined: Dec 2007
Posts: 2,033
Moderator-Toshiba
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Moderator-Toshiba
Joined: Dec 2007
Posts: 2,033 |
- Tony Ohio Data LLC Phone systems, data networks, firewalls and servers in Central Ohio. Some people aren't used to an environment where excellence is expected.
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Joined: Jul 2009
Posts: 9
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OP
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Joined: Jul 2009
Posts: 9 |
Ok MacOSX, what is SD? I assume you mean dial #603 from the intercom then 18 then SD??? then 12 then press redial? I am on my way to the office now, hope I can get this thing working today...
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Joined: Jan 2006
Posts: 2,266 Likes: 1
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Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
speed dial =SD , you will also need to press the intercom button then #603 , actually if I remember correctly the DK 16 doesn't use # , so if #603 doesn't work , try Intercom 603.
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Joined: Jul 2009
Posts: 9
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OP
Member
Joined: Jul 2009
Posts: 9 |
Ok, now I got most everything working but...
I can't get the Amanda VM to set the MSG waiting lights and also can't get the VM to pass the call to the end user.
If I am in the VM menu and I press the ext # it does not ring through even though it says it is...
Any ideas??
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Joined: Jan 2006
Posts: 2,266 Likes: 1
Member
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Member
Joined: Jan 2006
Posts: 2,266 Likes: 1 |
Check program 31 , LED's 15-20 need to be on for the voicemail ports , and program 35 LED 4 on for digital stations
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Joined: Jul 2009
Posts: 9
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OP
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Joined: Jul 2009
Posts: 9 |
Thanks, just checked and still no good even though all the above is set properly.
I cannot get the VM to ring any of the extensions or MSG light...
Seems like I am not allowed to dial out on the VM ports???
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
You said that you replaced the DK. Do you still have a dtmf reciever on the replacement DK?
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