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Joined: May 2008
Posts: 11
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OP
Member
Joined: May 2008
Posts: 11 |
I Have a Cust useing his phones mail box as the
main Greating mail box.
this elemates the transfer to a secound mail box
to leave a message and delivers a message waiting lite on the phone when messages are left.
this was working well for the customer.
Now when pressing the messaging waiting light
call goes to the Greating not the login.(cust claims it used to ask for security code)
also dialing the pilot number results in the same thing.
I have DND set to on in voice mail to make message play. when out side calls hit the voice mail.
this is a cix 40 (GVMU) all other mail boxes on the system work well delivering cust to login, as they schould.
any Ideas? (this phone is set up like all the others VMID etc.)
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Joined: Sep 2004
Posts: 2,017
Former Moderator-Toshiba, Request an Installer
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Former Moderator-Toshiba, Request an Installer
Joined: Sep 2004
Posts: 2,017 |
In my experience, the only way this could happen is if the VMID code is absent or wrong in prog. 200 or the Msg Center Port is missing or wrong. The only other thing to check is the voicemail box, Are you sure its still there??
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Joined: May 2004
Posts: 65
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Member
Joined: May 2004
Posts: 65 |
restart the voice mail ,,,and system, then try it. if not then log into and make sure settings are correct. sounds like it has lost smdi integration to me.. have had this myself.. good luck.
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