Phone Systems


Previous Thread
Next Thread
Print Thread
Rate Thread
VP100 Urgent Help Needed #200051 01/25/10 04:40 PM
Joined: Jan 2010
Posts: 4
Tyler J. M. Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 4
I'm a new member and I'm in a bad way with my phone system. I have a Strata DK16 with a VP100 voicemail processing box. It is all mounted on one large board and two days ago I unmounted the board and moved it to a new location 2 miles down the road. I re-wired the extension and good to go except the voicemail will not do anything. The system will not answer when the phone rings any more and I usually press cnf/trn and then 300 and it brings me to my greeting and now that doesn't answer. the box has a red light on....tech said hard drive is dead. What can I do? Replace the drive or is he wrong? Really need help. Thanks in advance

Toshiba Telephones and Equipment
Re: VP100 Urgent Help Needed #200052 01/25/10 05:27 PM
Joined: Dec 2006
Posts: 796
p2ii Offline
Member
Offline
Member
Joined: Dec 2006
Posts: 796
The tech could be right. That voicemail is OLD and the act of not shutting it down correctly combined with moving it around may have been too much to handle. Try this...unplug all phone system connections to the VP100 and then reboot. Those units take about 10 minutes to boot up. See if the red light goes out and re-connect the phone system.


Pat Austin
Teleco Inc.
Product Manager/Sales Engineer
Adtran ATSP
TCTE/CTP Certified

Teleco Homepage
Re: VP100 Urgent Help Needed #200053 01/25/10 05:31 PM
Joined: Jan 2010
Posts: 4
Tyler J. M. Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 4
What is the proper way to shut down the system? The hard drive spins up when it is turned on and then after about 10 seconds it just stops spinning. Is there any way to just replace the hard drive? Thanks for the quick reply

Re: VP100 Urgent Help Needed #200054 01/25/10 05:35 PM
Joined: Dec 2006
Posts: 796
p2ii Offline
Member
Offline
Member
Joined: Dec 2006
Posts: 796
The proper way to shutdown the system is through a terminal connection. Unfortunately that system is long since discontinued. Toshiba doesn't support it any longer.


Pat Austin
Teleco Inc.
Product Manager/Sales Engineer
Adtran ATSP
TCTE/CTP Certified

Teleco Homepage
Re: VP100 Urgent Help Needed #200055 01/25/10 05:36 PM
Joined: Jan 2010
Posts: 4
Tyler J. M. Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 4
Any idea on the hard drive spinning and then stopping? Could I log in and get any more information on the drive? Could I just replace the drive? I would like to do that if possible..

Re: VP100 Urgent Help Needed #200056 01/25/10 10:28 PM
Joined: Jun 2005
Posts: 2,536
newtecky Offline
Member
Offline
Member
Joined: Jun 2005
Posts: 2,536
I have seen this system maybe 2 times and never really worked on them.

If it is like other voicemail systems, then the hard drive contains all the software needed to run the system. Replacing the hard drive with another blank one would not do any good since there is no software on a new drive. You could not "Log In" since it is not up and running, unless logging-in is another way of saying to open the cover. I don't know if that system has a PC monitor connecion.

The only possibily would be to remove it and clone the drive, but that would likely not work because the original drive does not work. A scan disk would be the ony other option if that system runs on DOS.

No way for me to tell if the tech is correct. The drive may be defective or files are currupted, which will both lead to the same result, dead voicemail.

Re: VP100 Urgent Help Needed #200057 01/26/10 06:11 AM
Joined: Jun 2007
Posts: 626
mj_wald Offline
Member
Offline
Member
Joined: Jun 2007
Posts: 626
I used to work on these quite a bit, still even have the manual.
They do not run dos, I believe it is OS2.

If the drive is bad, you would have to reload the software, but it is not available, even if you did find a copy, there is not a disk drive on the VP100 to load it from.

AS mentioned, this system is OLD, OLD and tired.
Nice in its time, but I do not think you are going to be able to fix this.

Re: VP100 Urgent Help Needed #200058 01/26/10 04:39 PM
Joined: Jan 2010
Posts: 4
Tyler J. M. Offline OP
Member
OP Offline
Member
Joined: Jan 2010
Posts: 4
Well I appreciate everyones help with this. Next question would be where to go now? I have a Strata Dk16e and need a new voicemail system evidently. I am on a shoestring budget but can not go without this voicemail system. I found a Strategy 4 port unit on ebay. I'm pretty sure this would work with my system. What do you guys think? Is the Stratagy easy to program? I know it's used but my last one lasted probably 20 years. What is a good system I could buy that would be affordable and equivelant to the VP100? Shouldn't take much the VP100 was 20 year old technology......Thanks in advance.

Re: VP100 Urgent Help Needed #200059 01/26/10 05:06 PM
Joined: Jan 2006
Posts: 2,286
Steve Mull Offline
Member
*****
Offline
Member
*****
Joined: Jan 2006
Posts: 2,286
If you purchase one on Ebay you never no what your gonna get , also you better make sure they give you the passwords and the software to program it.

Re: VP100 Urgent Help Needed #200060 01/27/10 01:33 PM
Joined: Jan 2010
Posts: 891
Carlos#1 Offline
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 891
You might also be buying a voicemail with potential hard drive issues as the Stratagy DK was prone to HD failures.
Stratagy Flash might be better as it is an external unit and no hard drive.


Regards
Carl

Moderated by  Carlos#1, phonemeister 

ShoutChat Box
Comment Guidelines: Do post respectful and insightful comments. Don't flame, hate, spam.
Most Recent 5 Post
CP20
by Coral Tech - 12/13/19 11:47 PM
CTX 100 IVP8 Transfers
by tmeier - 12/13/19 04:46 PM
CTX100 System move
by NKunn009 - 12/13/19 11:10 AM
Installer Requested in CA
by usedphones - 12/12/19 09:43 PM
Who's Online Now
29 registered members (hitechcomm, FoneJacker, justbill, Bob3470, BobRobert, Joe Talbot, Ruben, Southernphoneman, nortelvoip, Coral Tech, Memphisribs, Curlycord, Touch Tone Tommy, Professor Shadow, 1864, Yoda, wk6100, hbiss, JBean3329, dude, brokeda, gelehu, metelcom, Skunky, OBT, dexman, RedBul, pvj, RATHER BE FISHING), 1,262 guests, and 548 spiders.
Key: Admin, Global Mod, Mod
Popular Topics(Views)
Forum Statistics
Forums62
Topics93,096
Posts633,118
Members49,192
Most Online5,661
May 23rd, 2018
Today's Birthdays
bwalsh1, Chrissy Nghiem, cornel.antoche, Mario A, MikeG2009, mweise, voicemann
NEC DX-40 PKG $299
NEC DX-40 PKG $299
EMP & Lightning Home Surge Protection
EMP - Click Here!
Top Posters(30 Days)
dexman 11
dans 8
POLYCOM SOUNDPOINT 10 Pack
FREE Voip Phone - Click Here!
50% OFF Most All Phones
FREE Voip Phone - Click Here!
RESPONSIVE WEBSITE DEVELOPMENT
Bluewater Sailing
Become a Patron! https://www.patreon.com/bePatron?u=5256033
Free Phone Repair Diagnostic
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Servpro Ventura 24-Hour Emergency Service
Free Estimates call us now 24Hours
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2019
Trusted Partners