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Joined: May 2008
Posts: 84
Member
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OP
Member
Joined: May 2008
Posts: 84 |
Hi All, I have a client with a CTX100 W/IVP8 R2. I need help setting this up- They have 4 extensions for help desk, call comes in and trans via AA to hunt grp. if all busy or no one picks up I would like call to be trans to another ext and then into that ext VM so caller can leave a message. I dont understand the sys call no ans timer?
Thanks for the help
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
I think that a multiple call group would be a good solution. Immediate ring the group, delay 1 to the extension, delay 2 to voicemail. Make sure you specify the Voice Mail ID in prog 517 with the PDN of the delay 1 extension.
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