web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2011
Posts: 2
Member
OP Offline
Member
Joined: Jul 2011
Posts: 2
Hello all,

I have an executive that forwards his phone to another employee when he leaves the office. When somone calls his line, it forwards to the other user, showing the caller id. The executive would like it to show his extension instead of the CID. Is there, in EManager, a setting at the station level to make this happen. Is it even possible?

Thanks
traveling17

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Yes, but it's system-wide. How about creating a phantom extension on a button assigned to the target phone, then the executive call call forward his extension to that phantom extension? This way, the person receiving the forwarded calls will know that it's from the executive extension because the call will flash on that phantom button.

Joined: Jan 2010
Posts: 937
Likes: 2
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jan 2010
Posts: 937
Likes: 2
The other option is a SDN of the managers extn on the employee's phone with a delay1 or delay2 ring so no divert required on the managers extn so no way he can forget to set the divert.
If the manager has VM it could then overflow after the delay to his mailbox if it doesnt get answered on the managers or employee's handsets.


Regards
Carl
Joined: Jul 2011
Posts: 2
Member
OP Offline
Member
Joined: Jul 2011
Posts: 2
Thanks for everyone's help. I'm going the route of a phantom. Now the biggest hurdle is getting the receptionist to remember that the button is the Exec's call forwarded smile

Have a great week.

Traveling17

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Label the button and make it ring a different tone.


Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5