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Joined: Apr 2009
Posts: 80
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OP
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Joined: Apr 2009
Posts: 80 |
DK280 w/stradagy dk voicemail. When you call the mailbox it picks how ever when you call the direct line it rings and doesn't forward. Please advise.
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Joined: Apr 2009
Posts: 80
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OP
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Joined: Apr 2009
Posts: 80 |
sorry about typo i meant to say it picks UP.
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
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Joined: Nov 2011
Posts: 9
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Joined: Nov 2011
Posts: 9 |
If I remember correctly about the DK280, the line must appear and ring only on a specific extention. If it appears on more than one phone extension, than it will not forward to VM.
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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
The mail box was working till someone (on site admin) had reset it. This user has had this DID for a long time. So I'm thinking that it has something to do with the way the box is built or forwarded.
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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
I now can get the DID to forward but itpicks up with the main greeting not the phone extension mailbox.
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Joined: Nov 2011
Posts: 9
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Joined: Nov 2011
Posts: 9 |
You need to set the VM ID codes for the extension to forward to the proper VM box: #656, 91, ext #, rdl.
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Joined: Apr 2009
Posts: 80
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Joined: Apr 2009
Posts: 80 |
OK I set the vm code, and still the DID will not fwd. I assigned the DID to a phdn on the phone and set the fwd and vm ID codes. And it's still going to the Main Vm greet. So I dialed the ext from the main greet through the DID # and it seemed that the vm was doing a screened xfer for 4 rings then a bling xfer. Then the main greet picked up. I need a Funnel to pour my brains back in my head!
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Joined: Apr 2009
Posts: 80
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OP
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Joined: Apr 2009
Posts: 80 |
Still haveing trouble with getting this DNIS DID to forward to the phones mailbox. The DNIS is pointed to the PDN. The phone has 3 keys of that PDN on it. Is that the problem? I Programmed a phdn key for that phone,set ringing 71-1,2,3 and *71-1. tested ringing OK Call fwd's but will not go to the greeting of the phones mailbox - it get the main greeting. Am I missing some forwarding?
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Joined: Jun 2003
Posts: 3,273 Likes: 1
Moderator-Toshiba
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Moderator-Toshiba
Joined: Jun 2003
Posts: 3,273 Likes: 1 |
In program 71-4, put in there the extension number that the DID number targets.
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