web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Joined: Jul 2012
Posts: 14
Member
OP Offline
Member
Joined: Jul 2012
Posts: 14
Howdy!

I've been hired by a school district as a Network Administrator. They have a fair good sized Strata system deployed .. six BWDKU1's, an RCOU3 with a trunkport to a Bogen for all four floors, etc.

I've been able to get Network eManager installed and connected to the Strata on a stand alone Windows XP box. Additionally, I was able to get the Stratagy ES Administrator software installed but the account information is unknown. As are most of the individual extension voicemail passwords. The receptionist box is approaching 1k voicemails.

ummmm .. what else ... I was able to connect to the iES16 via Netmeeting without any problems, but couldn't find anything useful. There is a com port on the iES16 card, but again, I couldn't find a pinout for making a serial cable or much less what to do if I had the cable.

Any bones you can throw my way would be very helpful!! School is starting soon and I would like to be able to cross this system off my list.

TIA

John Blue

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
The serial cable won't help you at all. There are always ways to reset a passcode. Toshiba offers a password reset service through a dealer. All there support is through an authorized dealer. Since the Windows password is still at default, there would be a way to reset the admin passcode.

Joined: Jul 2012
Posts: 14
Member
OP Offline
Member
Joined: Jul 2012
Posts: 14
Thanks for the info on the serial cable!

There is a shared folder on the Strata box in the root of C: that is called DSDBackup and it is shared. There are two folders in it named:

04OCT2005
23AUG2005

Inside of them are lots of .vox files nested per extenstion and a TAIS.reg file. I've opened the TAIS.reg file with notepad++ but couldn't really see anything obvious. Next I moved onto the .tbl files in the database directory and, again, did not find anything obvious.

Am I looking in the right area?

Thanks!

John

Joined: Jun 2005
Posts: 2,702
Likes: 7
Member
Offline
Member
Joined: Jun 2005
Posts: 2,702
Likes: 7
DSDBackup is a folder that store backups. It would appear that 2005 is the last time someone backed up the viocemail. I doubt it would do any good now being that it is a very old backup and when the hard drive fails, you would not be able to get to the backup anyway.

The passcode is stored encrypted. I don't know if anyone will help you hack the database on the forums. It is against the policy of the forum to post passcodes or methodes to bypass passcodes.

Joined: Jun 2003
Posts: 3,273
Likes: 1
Moderator-Toshiba
*****
Offline
Moderator-Toshiba
*****
Joined: Jun 2003
Posts: 3,273
Likes: 1
Welcome to the board. Please take some time to go over the board rules in the General section. As a rule of thumb, passwords or how to bypass them are not to be discussed in an open forum. The password is encrypted like Newtecky pointed out and the safest route to recovery is through Toshiba which I'm sure any tech here would recommend that you do.

Joined: Jul 2012
Posts: 14
Member
OP Offline
Member
Joined: Jul 2012
Posts: 14
Understood. Thanks!

Joined: Mar 2001
Posts: 3,869
Member
****
Offline
Member
****
Joined: Mar 2001
Posts: 3,869
Sometimes you just have to pay a Toshiba dealer to buy a token to have Toshiba modem into the voicemail and reset the password.

I truly believe this is one of those times where you just have to pony up the money, Toshiba is very protective of this process.

On older Amandas, you could look into files and find the lost password, but the ies16 is not the same case.

It is not HUGE money, just money.

Thanks, Bracha


THE Bracha, old blond specialist in Rube Goldberg solutions.

Moderated by  Carlos#1, phonemeister 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,693
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,703 CTX100 install
186,793 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 14
TDKs79 8
Who's Online Now
1 members (Curlycord), 111 guests, and 241 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5