atcomsystems.ca/forum Forums TDM Business Telephone Systems Vodavi Telephones & Systems Vodavi Triad3

I am fairly new to this system. The dealer that sold us the system is no longer in business. One of my co lines is locked it is line 028 and I can't figure out on how to get it unlocked. It has happened before and the guy that sold the system had fixed it. Is it a matter of removing the extension where it is locked at or what. I am real lost any help would be appreciated. Remember I do not really understand this system. I do have the manuals but there is no refrence in there to this problem Thank you

A reset of the system would do the trick, though you could reset the associated card first just to see if that might help.

Another dumb question. If I reset the system it won't erase anything will it? One more thing how do I reset it? Just kill the power? Thnaks in advanced

If the system was set up correctly, a reset should retain the memory.

How might I reset the system?

I don't have any manuals for a Triad3, so I don't know if there is a reset switch on the CPU. Unplugging the main power, waiting 30 sec, then plugging it back in would work. Have you tried finding another local vender?

I have talked to Vodavi and there is nobody else in my area. I have all the manuals but they don't really tell you a whole lot unless you are a phone techie.

You might want to give it a little longer than 30 sec. tho. Give the capacitors time to discharge at least 10 min and 15 is better. I have found a short reset sometimes doesnt clear problems, just sometimes.
<added>
breaker: if you fill in your profile so someone can see the area your in or your email address, it will be a lot easier for an installer to contact you if they read this forum.

[This message has been edited by test-ok (edited 10-16-2001).]