|
|
Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
|
OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Just took over a customer with 22 loxcations. At 3 locations they have DVX + systems. Are these old systems? How are they programmed?
Where do we get tech support?
Thanks for any help.
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
The DVX+ systems are Vodavi's last vintage of systems before the introduction of their current XTS line. The name was formally discontinued about four years ago. Many components (cards) can be used in their newer XTS-IP and XTSc-IP systems. The DVX+ systems were originally introduced in the mid-1990's.
The DVX+ 2 and 3 systems' cards are completely compatible with the current XTS family. The DVX+ 4 system's cards are not. There is no compatiblity whatsoever with the DVX+ 1 with any current systems. System programming is similar between the older DVX+ systems and today's XTS systems.
Since the DVX+ family has been discontinued, I don't really know how you will be able to get support from Vodavi. I don't know how they handle that. I am sure you will be able to get it here though with a customer like yours. We won't let you lose that one due to lack of knowledge on them.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
|
|
OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Thanks, Vodavi will not support this system.
Does anyone know anyone who does tech support on this?
|
|
|
|
|
Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
|
|
Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
I checked this morning and Vodavi will support it. Have you contacted them? They just don't maintain parts for the DVX+ systems. Parts are certainly available on the secondary market. If you can't get Vodavi to assit you with support, I don't mind helping out. The programming is very similar to their current product line.
Ed Vaughn, MBSWWYPBX
|
|
|
|
|
Joined: Jun 2006
Posts: 292
Member
|
|
Member
Joined: Jun 2006
Posts: 292 |
I called vodavi on this system but they said they dont support but have farmed that out. They also gave me the number of 2 companies that are handling support for these and they were helpfull. Sorry, but i can't remember the names or numbers of these companies, but I'm sure Vodavi will give you thier info.
Hope this helps!
|
|
|
|
|
Joined: May 2002
Posts: 4,298 Likes: 7
Moderator-Avaya, Polycom
|
|
OP
Moderator-Avaya, Polycom
Joined: May 2002
Posts: 4,298 Likes: 7 |
Tried Vodavi, not very help full unless we became dealers.
Thanks
|
|
|
|
Forums84
Topics94,284
Posts638,769
Members49,765
| |
Most Online5,661
May 23rd, 2018
|
|
|
|
