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Vodavi Starplus DHS
#210354 07/11/06 07:45 AM
Joined: Jul 2006
Posts: 1
John L Offline OP
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Joined: Jul 2006
Posts: 1
I have an existing Vodavi phone system. It was installed years ago. We had a power outtage here for over 48 hours and when the power came back on, best I can recall, the phones were all dead. The key unit was plugged into surge protection. The system fuses were not blown and it was getting power.

I couldn't get anyone out at the time and my quick answer was to just get expandable wireless phones. This worked great for a while now but now they are all failing.

I would like for someone to look at the Vodavi system and tell me if maybe it just needs reprogrammed to work, or if there is really something wrong. I will take care of any hardwiring that needs to be done or redone here. I suppose I am looking for someone close enough I can bring the phones and ksu to and have a look, pre-program it to work, and hand to me for re-install. I am located in central-southern Pa. and work in Wash DC area all the time, so anyone familiar with Vodavi along the way from Greencastle, Pa. to downtown DC?

[email protected]


John
Vodavi Telephones & Equipment
Re: Vodavi Starplus DHS
#210355 07/11/06 07:55 AM
Joined: Jan 2005
Posts: 15,203
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Joined: Jan 2005
Posts: 15,203
John:

It is likely that the memory retention battery failed and caused the programming to be defaulted after the outage. This was a common problem with the DHS system. Since you are not currently using the system, you might want to consider sending the unit to Vodavi's repair provider in Connecticut to have it updated. They won't be able to program it for you, but if you at least get the unit repaired, we can probably guide you through setting it up. Let me know if you are interested in this approach and I can get the name and address for the repair center for you.


Ed Vaughn, MBSWWYPBX
Re: Vodavi Starplus DHS
#210356 08/03/06 05:58 PM
Joined: Feb 2006
Posts: 44
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John,
Were the phones dead or just not programed? Did you turn off the switch on the motherboard for 30 sec. while the power was off and switch it back on before you power up the k.s.u.? Anytime you have a power loss long enough to drain the onboard battery (actually, it's a high capacity capacitor) or just a little glitch in the system you must default the system.
If you have any futher questions about Vodavi analog, digital (first series) and DHS, feel free to email me. I sold and serviced Vodavi systems exclusively for 14 years.

Bob


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