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StarPlus STS not rebooting?
#211929 08/22/07 08:46 AM
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VATN83 Offline OP
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Following two power outages my system would not work. Once the power was back on it had to be reprogrammed ( the ups failed). Should this happen and does the KSU have to be programmed every time. Its expensive at $180.00 per service call!

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Re: StarPlus STS not rebooting?
#211930 08/22/07 09:06 AM
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No, it should not happen.

Inside the KSU (Control Unit) there are a series of dip switches. Switch 8 should be in the off position and the rest should be in the on posistion. If switch 8 is on, the memorey is defaulted upon power up.

Also, there is a seperate dip switch for the memorey battery. Make sure that switch is on as well.

Re: StarPlus STS not rebooting?
#211931 08/22/07 12:04 PM
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VATN83 Offline OP
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IF both switches were in the correct position and it happens again what are my options? Is it possible that the internal memory battery is bad?
The system is only a couple of years old.
Thanks

Re: StarPlus STS not rebooting?
#211932 08/22/07 01:25 PM
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It is HIGHLY unlikely that the memory battery is bad; they usually last at least 5-7 years. While the system is turned on, using a flashlight, confirm that these switches are in the proper positions.


Ed Vaughn, MBSWWYPBX

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