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Joined: Aug 2007
Posts: 2
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OP
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Joined: Aug 2007
Posts: 2 |
Following two power outages my system would not work. Once the power was back on it had to be reprogrammed ( the ups failed). Should this happen and does the KSU have to be programmed every time. Its expensive at $180.00 per service call!
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
No, it should not happen.
Inside the KSU (Control Unit) there are a series of dip switches. Switch 8 should be in the off position and the rest should be in the on posistion. If switch 8 is on, the memorey is defaulted upon power up.
Also, there is a seperate dip switch for the memorey battery. Make sure that switch is on as well.
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Joined: Aug 2007
Posts: 2
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OP
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Joined: Aug 2007
Posts: 2 |
IF both switches were in the correct position and it happens again what are my options? Is it possible that the internal memory battery is bad?
The system is only a couple of years old.
Thanks
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Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
Posts: 15,378 Likes: 13 |
It is HIGHLY unlikely that the memory battery is bad; they usually last at least 5-7 years. While the system is turned on, using a flashlight, confirm that these switches are in the proper positions.
Ed Vaughn, MBSWWYPBX
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