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#213072 03/28/08 10:07 AM
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I am willing to bet that you still have telco voice mail on a line...and when you get a message all the lights light up. sw 1.02 is available at vodavi.com


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#213073 03/31/08 01:13 AM
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sounds like that derrick might be correct. I just had a customer with the same problem a few months back when we were installing all the lights on all the phones were lit. And sure enough that is what it was. Telco VM. once you set the light control to VM it will light with either internal VM to station specific or it will light all lights on all phone with telco vm.

#213074 03/31/08 01:38 AM
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Has anyone run into a problem where the STSe won't take the new version of software. I updated a site to 1.02 the upload went smooth but when I reset the system I would get no sync, then ok sync, then every lite on the phone would flash and display would go dead then back to no sync, ok sync and so on. It was a cycle that repeated and never did anything else. I had no trouble going back to the original software bank and when I did it worked fine just not the updated software. This unit has since been replaced with a new unit, because they purchased a ranger phone, so it's not an issue now but I'm wondering for future reference.

#213075 03/31/08 02:24 AM
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probably not applicable but worth mentioning.. the MWI notification goes out from the last port on the voicemail, so if you have ports split off into different voicemail groups you can experience some strange issues with MWIs.


"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
#213076 03/31/08 02:29 AM
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MNCOMMUNICATIONS,

After you did the software back switch did you initialize the cabinet? and or even try to throw the battery switch to see if that would have cleared the issue.

I alway pull a download and then do the software upload, switch banks and then initialize then upload the back up file.

I did see that exact problem on a XTSc and all i did was initialize and throw the battery switch and rebooted and set everything back to norm

#213077 03/31/08 02:46 AM
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Yeah tried all that, I always dl a backup before I do any changes just in case things have been done by someone else. I went as far as to default the cabinet before I uploaded the new software. I got the same thing every time, no sync, ok, flash and again. I never got an answer other than send it back so they can look at it.

#213078 03/31/08 05:20 AM
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the same thing happened to me, the reason was because i didn't load the right file.... i spent so much time finding it that it timed out the first time and the second time i grabed the wrong file. Also i was useing ecom and twice my lap top reset its self. i used PC plus and got it to work.

#213079 03/31/08 08:24 AM
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after i re-read your message, another thought came to mind (how, i'll never know). i had a customer who had what sounds like the same problem after adding a flash in-skin VM. on the off-chance it was a power issue, we put his STSe on a UPS and the problem went away.

worth a try... we use Minuteman's Entrust series, usually the 700VA.


"There is one thing and only one thing in which it is granted to you to be free in life, all else being beyond your power: that is to recognize and profess the truth." - Leo Tolstoy
#213080 04/01/08 05:13 PM
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MNCOMMUNICATIONS,

Was this STSe originally a Gold System? I had a similar system when I upgraded the standard firmware, all my 9015 phones acted this way. I was not thinking (bad to do on an upgrade) but flashed the appropriate software and they were back to normal.

#213081 04/08/08 07:39 AM
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No it was a STSe, I haven't been back on site so i haven't had a chance to play with it. I called and left a message with the office manager but haven't heard back. I assume the problem isn't a priorty with them. I will post information as soon as i know more.... thanks guys

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