CS... yes it was a gold system. After repeated attemtps I pulled it out and swapped it, used the one I took out at another location who will never use the ranger phone so it wasn't an issue.
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OK. Was the problem with STS phones(35xx) or 90xx phones. If it was a gold system with the non STS phones, you would have had to upgrade with a different software than what is available on the FTP site.
Just wondering. Glad you got it worked out though.
Well I up graded the software from 1.01 to 1.02 and the problem is still there. I didn't default the KSU or the Voicemail. their system is about 2 years old. I didn't mention this but the problem started after I moved their system to a new building. The office manager says that she thinks they have Central Office Voice Mail but are not useing it. The Harddrive voicemail answers if the recptionst doesn't, so I wouldn't think the CO voicemail would get any messages unless they have some that have old messages that haven't been removed. I think the customer has an ONEAC Isolation Transformer AC protector. Will post more information later.
Even though they are not using the TELCO VM there is a possiblity that maybe busy calls are being forwarded to that voicemail and when you set the light control to voicemail it will light that light if there is a message in the TELCO VM.