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Chris B Offline OP
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Oh so you're referring to an options card in the VM not in the DHS? The way you phrased your previous post I thought it was in the main phone system.

Unfortunately we had to hire out to the local tech support shop because the boss needed the phones back yesterday. If they tell us the system is ending its lifecycle we'll have to get something else, but I'm personally hoping it's something fixable or replaceable, money for a new phone system might not be in the pipe.

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Reinitialize and reprogram the system. It's VERY unlikely it's an option card. The most likely worst case is the SLT adapter is bad.

I've had the DHS system quit generating touch tones even though it was programmed correctly and working. Other than battery failures, which are easy to replace, the old DHS is pretty solid.

That being said the DHS is cumbersome and very slow with the old Dispatch. There are very nice alternatives at a good price. Your Vodavi dealer might suggest the Starplus STS. It's an economcal replacement for the DHS.

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Chris B Offline OP
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Okey - it turned out the DHS System's database had been completely reset somehow so I had to go through and manually enable all the DTMF tones and remap all the station numbers to match the voicemail numbers, and it works now.

One additional question - this system is TERRIBLE when someone hangs up on the Voice Mail before the mail greeting is complete. The Analog Dispatch just sits there for sometimes up to 10 full minutes if someone's hung up during the mail greet, and since we only have two voice mail lines, if two people have recently hung up during the mail greet, the entire system doesn't respond for 10 minutes. Do you know why this is? Why it won't recognize that the line has been terminated?

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Chris B Offline OP
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(Oh and Deltron, I know the DHS is terrible, it always has been, we're trying to get the money together to upgrade to something else, my boss wants to go VOIP so it's all digital next time. Any thoughts on good VOIP systems?)

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The system isn't releasing the calls because it is not being instructed to do so. Your system is either not receiving the loop supervision disconnect signal (99% of the cases) or the system is not programmed properly to interpret it. This is through no fault of the phone system OR the voice mail. It is due to an errant programmer either at the telco or on your site.

The system(s) aren't terrible. They are doing the right thing by keeping the caller on the line because they aren't being told to release them.

Chris, VOIP isn't all digital. It still depends upon the equipment installed. With the exception of the SLT adapter connectivity to the voice mail, your current system is all digital.


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Sorry Ed, but I have to agree on the DHS. I have never been big on TCOM equipment. I shed no tears over the last one I replaced with an STS and an inskin HD voice mail.

An all Voip system. If you have to have one, how about the SBX?


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Originally posted by Derrick:
An all Voip system. If you have to have one, how about the SBX?
Errr...the SBX all VoIP? I don't think so.

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Well, I'd be in favor of keeping the dispatch and just installing an STSe too, but aren't we here to offer assistance, not to talk people into buying a new system? I'd put an STSe in there in a heartbeat myself, but something tells me that this issue that the customer is having wasn't planned.

Going from a DHS to a full IP system is going to result in major sticker shock. I think that the boss may have a change of heart when they realize that the decimal point will move over a digit with regard to system replacement cost.


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Quote
Originally posted by nfcphoneman:
Quote
Originally posted by Derrick:
[b] An all Voip system. If you have to have one, how about the SBX?
Errr...the SBX all VoIP? I don't think so. [/b]
Well, I did mistate a bit..I should have said if you have to have VOIP why not the SBX? I couldn't bring myself to say IP office. wink


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One additional question - this system is TERRIBLE when someone hangs up on the Voice Mail before the mail greeting is complete. The Analog Dispatch just sits there for sometimes up to 10 full minutes if someone's hung up during the mail greet, and since we only have two voice mail lines, if two people have recently hung up during the mail greet, the entire system doesn't respond for 10 minutes. Do you know why this is? Why it won't recognize that the line has been terminated?
Also make sure the disconnect digits are programmed. The actual string is "#9999" not "9999". The # character should be inserted before the 9's.

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