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Joined: Oct 2008
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Well, my company has been installing Vodavi STSe systems for about 6 months now and started having problems so severe that we had to replace 4 out of 8 KSUs within a month or so of installation. Has anyone else seen this kind of failure rate with STSe installations?
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Joined: Oct 2008
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Sorry, I hit OK too soon. So now we installed our first SBX IP 320 system for a customer and guess what...CO Line 1 is bad and we have to get a new unit shipped to us. We're really getting a poor image with our customers with all of these failures!
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Joined: Apr 2008
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If your using the octopus cable that comes allready fitted with the rj11s check the fitting. I had a few of them with bad fittings on them. I havnt had to replace any sts ksu's though. Thats pretty wierd.
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Joined: Jan 2008
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I have had only one STS fail and that was due to a lightning hit. I have had a number of them lose programming and will not reset due to the memory battery going bad...but after replacing that all is well.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2005
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
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But we are talking about an SBX320 here. 
Ed Vaughn, MBSWWYPBX
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Joined: Sep 2005
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Cant tell you much about the SBX.
What do you mean when you said you had failures with the STS E ?
What is the issues with the KSU ?
Have installed over hundred, no problems.
Why did you have to replace 4 out of 8 ?
-TJ-
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Joined: Feb 2007
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I'm curious too. I have over 100 of them installed from the day they came out. The failures have not been above average for a small system.
Now the flash voice mail....Grrr....
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Here are the issues that caused the STSe's to be replaced.
1 - Unit completely failed after running for 1 week.
2 - Right out of the box - Station 105 would not work at all.
3 - Fax detect feature would not work - replaced KSU and works fine now.
4 - CO Line volume on lines 1-3 very low. Changed all replaceable cards - no change. Changed KSU - works perfectly.
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That my friend is a run of bad luck. Usually Vodavi's QC is much better than that.
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Unless, they were made in different manufacturing
site ? That is a possibility.
-TJ-
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