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Joined: Feb 2009
Posts: 19
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Posts: 19 |
Because of the following config:
Day Mode - Greet1, CCR1
Night Mode - Greet2, CCR2
Open & Close Sched - Mon-Fri 9am-5pm
when I call say 150 (tried all of them though 150-157) after 9am on Tue it suppose to play Greet1 (Day Mode) right?
It some how plays Greet2 (Night Mode)...
I do not understand how...
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Joined: Feb 2009
Posts: 19
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Joined: Feb 2009
Posts: 19 |
OK it was MODE 2 - Fixed Night Mode.
Changed it to Mode 3 - Automatic Mode and it now works as expected. When I dial 150 lets say it gives the right greeting.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
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Posts: 3,821 |
Good, glad we could help you out.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
Posts: 19
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Posts: 19 |
Thanx again! Please I still need help why it does not go to 450 (150-157) when nobody in 451 picks up or if they are all busy. Again all COs are ringing to 451, preset forward for all COs is set to 450 (preset forward timer is set for 10 sec). adteldon mentioned this: "Or overflow the lines from the hunt group 450 to 451" (At that point I had hunt groups swapped...  ) I do not see anywhere in the manual overflowing hunt groups. It talks only UCD with regard to overflowing... Could you pls point me to it (Flash ...) Thanx.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Posts: 651 Likes: 1 |
Flash 30, button 14 through 18.
"I thought I was wrong once, but I was mistaken"
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Joined: Feb 2009
Posts: 19
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Joined: Feb 2009
Posts: 19 |
in flash 30 the only buttons i can use are btns 1-8 to select hunt group and btn 13 for the way hunt group rings
how u can use those 14-18?
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
14-16 are the overflow destinations for day, night, special. Set them all to 450.
skip 17
set 18 as the timer for ring no answer
set 19 enable que for busy group
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Posts: 651 Likes: 1 |
It sounds like you have an old version of software in the system. You will need to upgrade to 1.04 to perform this procedure. You should be able to accomplish your goal by preset forwarding your lines in flash 40 if you don't want to upgrade the software.
"I thought I was wrong once, but I was mistaken"
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Joined: Feb 2009
Posts: 19
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yeah, when i did [605] it shows
Eng. V1.00 P02-AFE0
STARPLUS ST <current time>
So looks like it is software issue since those buttons (Flash 30, 14-18) just do not work...
Before this station I had one with 1.03
I do not work there anymore.
I got this one off e-bay for the company we started. I was quite successfully working with the first one myself using manual.
The company we got it from went out of business. Since then I could not find a good company locally for help.
I tried once to get upgrade from 1.03 to 1.04. I even got tech ID for myself.
But could not get it having tech ID was not enough... They (tech support) would talk to me but would not send me chips with new software...
Please any suggestions on how to get new software? I know they give it for free... It is just the fact that they do not deal with end user directly...
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Joined: Feb 2009
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please do you by chance have may be not 1.04 chip but prev chip (1.03) laying somewhere with no use?
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