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Joined: Oct 2007
Posts: 54
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Joined: Oct 2007
Posts: 54 |
Hello All,
Thanks for all the great info on this site! You guys are great. This is my first post.
I have an ongoing issue with a Ranger (long range 3013-00) installed on an STSe in a restaurant...the phone rings intermittantly for no apparent reason. I have tried two different phones, plus a 3014-00 -- they all do it. We replaced the switch - still does it. Powering down & then powering back up the Ranger's power supply gets it to stop for awhile, but it always comes back, within minutes, hours, or a day or so. Vodavi Tech Support had us upgrade software - didn't correct it.
The customer is frustrated, and I have temporarily installed an EnGenius, but they don't like the analog user commands (& we don't like the price)
Anyone ever encountered this?
Is it a "restaurant-interference" thing?
btw, we have installed many other Rangers & Wanderers elsewhere, they all work fine...
thanks in advance,
Gregg
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Joined: Mar 2006
Posts: 137
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Joined: Mar 2006
Posts: 137 |
How are the lines setup, do they ring through to the sets or doe they hunt or do you have some other setup going. You could adjust the ring timer I am not sure what code it is at this time. But set it for all lines so that there will be a single ring the system will not get then the second ring will ring the system. Drawing little blank here on the setting as I deal more with the STS. I do think it is called ring delay.
"It works on our end so it must be fine."
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Make sure that in flash 40 co line programming that the extension is not assigned to ring.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2004
Posts: 1,492
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Joined: Oct 2004
Posts: 1,492 |
Yes check Flash 40 like derrick said and if it needs to ring program a Ringing Call coverage key on the Ranger for a phone that rings.
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Joined: Oct 2007
Posts: 54
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Joined: Oct 2007
Posts: 54 |
Thanks for the reply, Supert8ch. The 2 COs ring to all (6, including the cordless) extensions. Since I have never heard the problem happen myself(because of course it won't do it when I am standing there), I am not sure if it is related to CO ringing or not.
The bar acts like it is not - they say it is completely random, and the cordless has to be unplugged to make it stop. So then answering a CO, if that is the cause, would also make it stop?
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Joined: Oct 2007
Posts: 54
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OP
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Joined: Oct 2007
Posts: 54 |
Thanks also, Derrick & oobie - the cordless (ext 149, btw) is indeed programmed to ring on both COs. I will remove the ringing and try the ringing call coverage button.
But I'm not removing the EnGenius just yet...
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