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Joined: Mar 2008
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Hi, I have a customer who says one of thier phones says "out of office" At the attendant, she says the DSS button for that phone is flashing, and claims the phone is not in DND. Any Ideas?
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Are forum vets holding off just to let some of us newbies rack up points?
Your customer has a personalized message. Just press that phone's DSS button a couple of times to cycle it off. You could also dial 662 or 633-00.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jul 2004
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Actually they need to dial 644 from the phone that is "out of office".
Scott
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Joined: Jan 2005
Posts: 15,378 Likes: 13
Moderator-Vertical, Vodavi, 1A2, Outside Wire
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Moderator-Vertical, Vodavi, 1A2, Outside Wire
Joined: Jan 2005
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You may want to blank that feature code out in flash 52 so that this doesn't happen again. We have had to do this in areas where 644 is a popular office code. 602 is another one that can cause confusing results.
Ed Vaughn, MBSWWYPBX
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Joined: Dec 2001
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Scott is right. 644 at an idle phone will resolve.
Tip and ring, the work of the devil!
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Joined: Feb 2009
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Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
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Ah yes. The oh-so-easy to find "In and Out" feature. Such wonderful nomenclature. I should have caught it because I also knew about it. Oh well, next time...
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Dec 2001
Posts: 352
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Blanking the feature out is an excellent idea Ed. We get a call about this once every 6 months or so. Any reference to this in the user manual is pretty non-existent.
Tip and ring, the work of the devil!
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Joined: Mar 2004
Posts: 880 Likes: 1
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Yes, thank you Ed!
99% of my Vodavi customers do not use the in/out feature and probably all of them at some point have called to report a station displays 'out of office' and don't know why...
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Just got a chance to tell everyone thanks!
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