|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
OP
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
Have a customer with an STSe and a Flash VM which has been in for a few years. The auto-attendant is not changing to the night greeting like it should at 5:30PM.
All of the settings look good:
Open & Close Schedule: 8:30AM Open, 5:30PM Close
AA Configuration: Day Greeting 1, CCR 1 -All Channels, Night Greeting 2, CCR 2 -All Channels.
Day greeting plays after 5:30. Any thoughts?
|
|
|
Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Well, the obvious question that a Tech would ask is the time and date correct? But I assume if it wasn't the greeting would change at the wrong time as opposed to not at all. Maybe somebody chaged the operating mode from mode 3 auto to mode 1 day only. That is done through the phone admin not with a laptop.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
|
OP
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
The time is correct. Checked it on the KSU and the Flash.
Does the operating mode affect the voice-mail day/night schedule? I thought the flash was independent.
|
|
|
|
|
Joined: Oct 2004
Posts: 1,491
Member
|
|
Member
Joined: Oct 2004
Posts: 1,491 |
Yeah the operating mode does affect it, straight from the manual:
The following are the System Operating Mode Numbers and their meanings.
􀂆Mode 1 - Fixed Day Mode: the system is in Day Mode all of the time.
􀂆Mode 2 - Fixed Night Mode: the system is in Night Mode all of the time.
􀂆Mode 3 - Automatic Mode: the system follows the Open & Close times as programmed
|
|
|
|
|
Joined: May 2002
Posts: 17,722 Likes: 18
Member
|
|
Member
Joined: May 2002
Posts: 17,722 Likes: 18 |
I'm sure no voicemail expert, but I'm with nfcphoneman. I always thought the day night greeting was independent of the day night mode .
Retired phone dude
|
|
|
|
|
Joined: Jul 2001
Posts: 1,985
Moderator-Mitel, NEC, Vodavi
|
|
Moderator-Mitel, NEC, Vodavi
Joined: Jul 2001
Posts: 1,985 |
Later versions of the Talkpath/Dispatch voice mail can follow the day/night settings of the KSU if needed or run their own schedule. It is actually a nice feature. Not sure on the flash for STS.
|
|
|
|
|
Joined: Aug 2009
Posts: 432
Member
|
|
Member
Joined: Aug 2009
Posts: 432 |
oobie is correct - I had a problem just like it
|
|
|
|
|
Joined: Oct 2004
Posts: 1,491
Member
|
|
Member
Joined: Oct 2004
Posts: 1,491 |
It's not the mode of the STS it's the mode of the Flash voice mail. The only reason I knew about it was we had a client accidentally turn it on at one time and they called and said that it was playing the night message all the time.
|
|
|
|
|
Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
|
|
OP
Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
Thanks for the info. Are we just talking about the operator's DND being used to toggle Day/Night/Special, or someone using a night service button (631)?
The programming is set for automatic. This site is a couple of hours away...
|
|
|
|
|
Joined: Jan 2008
Posts: 3,821
Retired Moderator
|
|
Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
Nope we are talking about the voice mail operating mode which is set in the vm admin by dialing into the vm by phone. If it is set for auto, something is wrong if the night greeting doesn't start on time. The operator night/day/special button has no effect on which vm greeting plays.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
|
|
|
|
Forums84
Topics94,283
Posts638,765
Members49,764
| |
Most Online5,661
May 23rd, 2018
|
|
|
2 members (Toner, pvj),
177
guests, and
170
robots. |
|
Key:
Admin,
Global Mod,
Mod
|
|
|
|
