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Joined: Dec 2008
Posts: 510
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OP
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Joined: Dec 2008
Posts: 510 |
Thanks all. The system is a sts switch. Not sure of the software version, probably 5-6 years old. I sent him Ed's suggestion but haven't heard back. If that doesn't fix it, I will make a site visit.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Dec 2008
Posts: 510
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OP
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Joined: Dec 2008
Posts: 510 |
Customer just emailed back "success". Thanks Ed and all.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Customer says it is not... and you took the customer at his word because...? :shrug:
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Dec 2008
Posts: 510
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Joined: Dec 2008
Posts: 510 |
MN I guess you didn't train me good enough. You never said anything about doubting the customer's word.
Bob
With all the variables involved, I am amazed when any voice and data technology works like it is supposed to.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
"The customer is always right" doesn't really apply to our line of work, does it? - to which the choir here all says, "Amen!" 
- Dave S. -
You can never appease your ideologue opponents.
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