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Joined: Feb 2011
Posts: 4
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OP
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Joined: Feb 2011
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Hello all! Just as an FYI, I've already attempted to contact the two Vodavi support companies in North Houston and have left voicemails with both. I'm an IT type person, but know very little about our phone system. I have a 3500-00 control unit and Starplus STS phones. It is hooked to a UPS, but we have had rolling blackouts in the area and when I came in this morning after the power came on the 3500-00 has been continuously clicking (like relays opening and closing continuously). Tried a powercycle and it continues to do so. All phones are presenting: LKD-24D V0.6G SCOUT-DX V1.1 NO SYNC I opened the 3500 box and there are 4 cards inside in the 4 right most slots. Two of them are blinking red and they are both V70 DTIB cards which Google tells me are phone interface boards. There is also another light blinking on the main motherboard labeled Vo indication LD2. I tried reseating the V70 boards and no change Any recommendations? I read about it possibly being a memory corruption error. I have no idea if it's a default programming or custom setup and the phone system outdates me and no one knows who actually installed it. Let me know of any suggestions or if you need any more info!
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Joined: Feb 2011
Posts: 4
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Joined: Feb 2011
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Vendor #1 called back and said that they don't actually do Vodavi systems. Lovely. Waiting for vendor #2.
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Joined: Feb 2011
Posts: 4
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Joined: Feb 2011
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Vendor #2 called and they don't service Vodavi anymore. This is bad news bears. I'm going to start calling vendors around the state now.
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Joined: Jan 2004
Posts: 6,648
RIP Moderator-Nisuko-Tie, General
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RIP Moderator-Nisuko-Tie, General
Joined: Jan 2004
Posts: 6,648 |
why not check the installers link on the top of the page here and post in request a installer here .
Skip ------------------------------------
Serving SW and West central Fl since 1984
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Joined: Feb 2011
Posts: 4
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Joined: Feb 2011
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Will do. I've got a vendor who thinks that they can fix on the way over. If that doesn't work out I will definitely do that. Thank you!
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Joined: Sep 2006
Posts: 204
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Joined: Sep 2006
Posts: 204 |
Sounds like your Battery is dead.
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
Sounds like your ksu took a power surge and fried a card or motherboard to me. I'd take every card out of the system and see if it works. If it does, then simply put in one card at a time until you find the damaged one ( powering down between tests, never plug a card in with the systems power on ). Only the first 8 stations will work at first. If it doesn't come up with no cards in it and you've tried initilization, then the ksu motherboard is the problem and will have to be repaired or replaced.
But if you aren't familliar with the system, wait until an authorized technician can do this for you. Hopefully you have a back-up of the programming.
"I thought I was wrong once, but I was mistaken"
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
I've seen it before. I'd say the KSU is toast.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Sep 2005
Posts: 971
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Might try reading the voltage on the nicad of the cpu. Should be about 3.6v
-TJ-
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Joined: Dec 2005
Posts: 651 Likes: 1
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Joined: Dec 2005
Posts: 651 Likes: 1 |
That's my bet as well Dave.
"I thought I was wrong once, but I was mistaken"
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