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Joined: Apr 2011
Posts: 3
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OP
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Joined: Apr 2011
Posts: 3 |
Been lurking for awhile, lots of great info here, thanks for your work!
Finally hit a snag I can't overcome by myself. Reinstalling a used STS system with a flash voicemail card. I've been able to reinitialize everything except the voicemail card, as the default password was evidently changed.
I'm working on a 3500-00, ver 1.01 if that matters at all. There currently isn't a modem installed in the unit, but I have one at the office I could throw in here if needed.
I can connect to vm via hyperterm; I have windba software; I'm going crazy. Needing to get this part up and running ASAP, so shoot me a PM!
thanks!
Tony
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Joined: Oct 2004
Posts: 1,491
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Joined: Oct 2004
Posts: 1,491 |
If it was changed from default I believe you can still get in touch with Tech Support which can give a password to get in to change it.
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Joined: Apr 2011
Posts: 3
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OP
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Joined: Apr 2011
Posts: 3 |
Thanks... I'm hoping to find something/someone faster, as I've already got a call in to two different folks who may or may not be able to get the information for me...
Why does this have to be so difficult? {sigh}
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Joined: Oct 2004
Posts: 1,491
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Joined: Oct 2004
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
I'm hoping to find something/someone faster Placing a live call to factory tech support isn't fast enough? You are in a very poor position.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Apr 2011
Posts: 3
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Joined: Apr 2011
Posts: 3 |
Oobie: Thanks! Exactly what I needed...
MNDave: Since I'm not a dealer, their tech support won't even talk to me and refer me to a dealer... assuming I was trying the correct line at vertical.com
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
the 3500 STS was distribution side. It was not dealer exclusive like the "Gold" product. Did you even try calling them? All you would need to do is to apply for a technician ID.
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Oct 2004
Posts: 1,491
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Joined: Oct 2004
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I explained that to A.W. MNDave he is now aware that he can get an tech ID for the STS product.
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