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#219955 05/09/11 07:21 AM
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I know there have been problems with the hookswitches on the STS (e) phones in the past year or two. I have a quite a few customers that I have had to replace these on. In the past I have just ordered the hookswitch and replaced under warranty..is this what others are doing? I have not tried to invoke warranty through Vertical, I am assuming they would want the whole phone sent back. I just dont find it feasible in most situations to do this. Just wondered what others are doing and where they are finding the best price on these hookswitches.


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#219956 05/09/11 07:48 AM
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Vertical is using Aztec repair for warranty service . We send them phone pretty often. They also offer refurbs at a pretty good price. there web site is www.aztecrepair.com

They also will be a point of contact for STS parts you may need after Greybar runs out of stock.

#219957 05/09/11 11:31 AM
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The price of a hookswitch is less than shipping so i just replace them. Besides most of the defective ones are going out of warranty.

#219958 05/09/11 12:27 PM
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That was my thought also George. I googled for the hook switches and found most places the prices to be outrageous, however found a suitable price at refubsupplies.com.


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Havre, Montana 59501
#219959 05/10/11 01:34 AM
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Thats where I get mine.


Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

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