web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
Page 2 of 2 1 2
Joined: Mar 2009
Posts: 183
Member
Offline
Member
Joined: Mar 2009
Posts: 183
If you change mail box actions to supervised transfer it will work when transferred from AA.

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

Joined: Jan 2008
Posts: 3,821
Retired Moderator
****
Offline
Retired Moderator
****
Joined: Jan 2008
Posts: 3,821
Just to keep you from wasting your time if all your voice mail ports are working than this is not a hardware problem. This is a software problem that should be fixed thru programming. Swapping cables and such is not going to make it better.

Assuming that all vm ports are programmed into the voice mail group normally 440 then the no answer for no answer forwarding is as I said a programming problem.

There are a number of types of preset call forwarding.

Ext busy, no answer (day/night/special)
Int busy, no answer (day/night/special)
The above forwarding can change depending on what mode the system is in day/night/special.

You can have different forwarding for lines than for the phone its ringing too. There is manual forwarding which overrides preset forwarding.

There are timers which govern the above as well.
The state of the phone, such as loop keys, intercom buttons also effects the forwarding because those keys determine whether the phone is in a busy or no answer state and it can be busy for intercom calls but not busy for external calls and vice versa.

In other words there is a boat load of factors any one of which could cause the system to do something you don't want. But that doesn't mean it is malfuntioning. If something works and then stops working it is usually because something or someone changed the state of either the system as a whole or the phones. The system forwarding does not change on its own. I have never known it to happen.

In your case the first thing I would look at is the phone system in day mode as usual.

One other thing. Calling into the auto attendant from an extension and doing a transfer is not a good test. The sytem does not do intercom only transfers, you need to be on an outside line.


www.myrandomviews
"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
Joined: May 2008
Posts: 43
Member
OP Offline
Member
Joined: May 2008
Posts: 43
This issue was resolved by completely wiping out the database and reprogramming it from scratch. We had previously wiped out the database and put in the backup database but it didn't fix it.

Page 2 of 2 1 2

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,098 Shoretel
187,712 CTX100 install
186,796 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
jc2it 4
teleco 4
Who's Online Now
1 members (Toner), 116 guests, and 244 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5