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Joined: Sep 2011
Posts: 1
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OP
Member
Joined: Sep 2011
Posts: 1 |
I have a customer with a strange problem. Several weeks ago, they were cleaning teh closet when a shelf fell, pulling the power for the system as well as several other pieces of wequipment. They plugged the system in and it seemed to work fine. Several days later, customers began complaining that the system was hanging up on them. through some investigation, they determined it was happening on unanswered calls. Previously, these calls heard an announcement & then placed on hold (with MOH). I am not the original installer, but have checked the programming and everything seems to be in order.
At this time, when I make a test call, the call is answered, followed by 30 seconds of silence, then disconnected. So it seems that the system is missing the recorded announcement. When I try to log in to VM, I get silence and cannot get into the menu to even check if VM is working.
Any ideas are greatly appreciated.
Joel K. Peterson, EMT-P
Partner
West Texas Data-Comm
wtxcomm.net
806.790.0921
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Have you tried resetting the voice mail?
{edit} sorry, couldn't resist Derrick's double posts! :rofl:
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
How did that happen? I posted from my Asus Transformer.... not used to the keyboard yet. Anyway did you reset the voice mail?
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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