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Joined: Jul 2003
Posts: 1,231
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OP
Member
Joined: Jul 2003
Posts: 1,231 |
got a real corker this time. customer has an sts phone system and when a call is ringing in they cant make intercom calls. they come up busy. the rest of the time icm is ok. vertical customer suport doesnt have a solution other than default. anyone else had this condition come up. thanks dave
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
Never encountered that. Were there any recent changes prior to this being noticed?
- Dave S. -
You can never appease your ideologue opponents.
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Joined: Jul 2003
Posts: 1,231
Member
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OP
Member
Joined: Jul 2003
Posts: 1,231 |
not sure its a new account for me and i dont know how long this has been going on but the reason i was there is the auto attendant wasnt picking up. none of the presets were going to 440 so i changed that. other than that i dont know of anything else unusual going on and i dont know if the icm thing and auto attendant thing happened at the same time. havnt talked to anyone who has had this problem.
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Joined: Aug 2003
Posts: 5,154 Likes: 2
Moderator-Vertical, Vodavi
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Moderator-Vertical, Vodavi
Joined: Aug 2003
Posts: 5,154 Likes: 2 |
Is it possible that hey don't have a line appearance for the incoming line, or a loop key? Just guessing.
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Joined: Jan 2008
Posts: 3,821
Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
How many phones have co ringing programmed on them? Ringing makes the phone busy for an intercom call unless you have an intercom button programmed on the ringing phone. You need another path for the call. An internal loop key so to speak.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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