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Joined: Jun 2004
Posts: 310
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OP
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Joined: Jun 2004
Posts: 310 |
Have a customer with an 8 year old STS system.
We've had some weather last week, don't know if it lost power or not. Customer called saying VM not working. We got on site and found the VM empty. No extensions, no MB, nothing.
We defaulted the VM and it came up ok, including previously recorded day, nite and holiday greetings. The greetings were the only thing that survived.
Last year vodavi connected to the system and did a "flash" upgrade.
I've never seen this on an STS in-skin before.
Anyone have any thoughts???
Thanks
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Joined: Jan 2008
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Retired Moderator
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Retired Moderator
Joined: Jan 2008
Posts: 3,821 |
It can happen along with all kinds of other things like messages in the wrong boxes, extensions scrambled etc. Flash memory is just not as stable as the hard drive voice mail.
www.myrandomviews "Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about" Retired, taking photographs and hoping to fly one of my many kites.
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Joined: Oct 2004
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Joined: Jun 2004
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OP
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Joined: Jun 2004
Posts: 310 |
Thanks for the input.
Appreciate the response.
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Joined: Feb 2009
Posts: 3,136
Moderator-Vodavi, Vertical, XBlue
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Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,136 |
We defaulted the VM and it came up ok, including previously recorded day, nite and holiday greetings. That is because when you record over any factory prompts, they are gone, gone, gone. Always take care to never "erase" a prompt or things can also get a bit confusing.
- Dave S. -
You can never appease your ideologue opponents.
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