EMP & Lightning Home Surge Protection
EMP - Click Here!
Phone.com 300x250
300x250 Your Business Phone Service in the Cloud
Global Test Supply
Linked Banner to your Product or Website
Turn your commission checks on autopilot with 50% RECURRING COMMISSIONS!
Meticore Weight Loss Voted #1.
Get leads. Get sales. Get growing with Getresponse
Get leads. Get sales. Get growing. [2]
Daily Excellence
Previous Thread
Next Thread
Print Thread
Rate Thread
#220784 11/08/11 07:45 AM
Joined: Nov 2011
Posts: 1
OP Offline
Joined: Nov 2011
Posts: 1
I work in an office that uses the Vodavi Starplus STS phone system. I have been here for two years and we have had these problems since I have worked here. A previous purchaser tried fixing it to no avail. I'm not sure what she tried/didn't try so I can't be of much help there.

Mainly what the issue is, is when people call in when we don't answer, the voicemail picks it up and directs you through "to dial by name, press blank... to reach the general mailbox press blank.. etc". This has not been updated in YEARS so the names on the system, the people don't even work here anymore. I just need to know how to program it.

My bosses and my voicemail don't work at all. With my bosses, you can transfer to it & it will pick up, but when he goes to listen to the voicemail, nothing is there. My voicemail can't even be transferred to.

ANY help you guys can offer would be greatly appreciated. Thank you!!

Global Test Supply 728x90
#220785 11/08/11 10:05 AM
Joined: Jan 2008
Posts: 3,819
Retired Moderator
Retired Moderator
Joined: Jan 2008
Posts: 3,819
To update the voice mails directory requires a laptop connection. Depending on which voice mail that it is, it may also require some special admin software to make any changes to it. I think you really need to find an authorized dealer to take care of this for you.

"Old phone guys never die, they just get locked in some closet with an old phone system and forgotten about"

Retired, taking photographs and hoping to fly one of my many kites.
#220786 11/08/11 12:56 PM
Joined: Feb 2009
Posts: 3,132
Moderator-Vodavi, Vertical, XBlue
Moderator-Vodavi, Vertical, XBlue
Joined: Feb 2009
Posts: 3,132
My bosses and my voicemail don't work at all
If you dial the pilot number 440, do you get a password prompt? That is the starting point to correcting your system. If that works, you could then call forward your phone on no answer to 440 and get to the next step.

However, you may have many items that were not properly programmed. If your installing company provided you with the administrator mailbox code, you could even rerecord the main greeting but still could not change the key actions without having the software program.

You could also use the admin code to delete and recreate mailboxes if individual boxes are corrupted. But if the template mailbox is not correctly programmed, you will just repeat the problems.

The bottom line is, you need a technician trained in your system to correct your programming. There are just way too many steps involved to give you a simple answer to your questions.

- Dave S. -

You can never appease your ideologue opponents.

Moderated by  EV607797, JWRacedog, MnDave, nfcphoneman 

Link Copied to Clipboard
Advertising Sponsor
Popular Topics (Views)
Forum Statistics
Most Online5,661
May 23rd, 2018
Today's Birthdays
Newest Members
BZ617B, BezLovesITAD, AndreLS, JimLafleur, EssKayKay
49,471 Registered Users
Get Tech Support Now! Click the banner below
Get Tech Support Now!
Top Posters (30 Days)
dexman 14
landing page builder
Advertising Sponsor Spot 2
EMP Shield for Commercial - Home & Vehicle
Use Coupon code SAVE - Click Here!
Who's Online Now
27 members (Mercenary Roadie, dexman, RATHER BE FISHING, Yoda, justbill, metelcom, Curlycord, mbhydro, nortelvoip, Bob3470, JBean3329, nameless, Bushmills, Silversam, Joel J., msnell, Biztel Cuban Okie Tech, nfcphoneman, Professor Shadow, Touch Tone Tommy, Memphisribs, Ruben, hitechcomm, KRRath, sketchypro, chazrc, BobRobert), 405 guests, and 102 robots.
Key: Admin, Global Mod, Mod
Contact Us | Telephone System Tech Support | Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers.
©Copyright Sundance Communications 1998-2021
Trusted Partners
landing page builder Antiransomware 300x250 Your Business Phone Service in the Cloud