web statisticsweb stats Business Phone Systems Tech Talk Forum - VOIP & Cloud Phone Help

Business Phone Systems

Previous Thread
Next Thread
Print Thread
Rate Thread
#2253 03/02/04 08:03 AM
Joined: Mar 2004
Posts: 3
Jake Offline OP
Member
OP Offline
Member
Joined: Mar 2004
Posts: 3
I have an Odyssey 128 key system purchased from Cortelco Kellogg Co. in 03/2000. We had a lightning strike 06/2003 and now we are unable to receive any voice mail messages! Cortelco no longer
supports this system and hasn't been much help! They implied the problem is with the SMDR-E box. I found another web add. with a manual for an Atlas 128 system and it appears to be the same as my manual word-for-word!
Is the SMDR-E unit the problem and would this unit work for me???
I appreciate any help!!!
Thanks, Brian

Atcom VoIP Phones
VoIP Demo

Best VoIP Phones Canada


Visit Atcom to get started with your new business VoIP phone system ASAP
Turn up is quick, painless, and can often be done same day.
Let us show you how to do VoIP right, resulting in crystal clear call quality and easy-to-use features that make everyone happy!
Proudly serving Canada from coast to coast.

#2254 03/02/04 12:19 PM
Joined: Aug 2003
Posts: 1,573
Member
Offline
Member
Joined: Aug 2003
Posts: 1,573
I gave up on ITT since their politics hurts the technician. I beleive their is a company somewhere down south called King Technologies that supports all Cortelco stuff. I may be wrong but if you look through telecom gear or the mart you may find help....

#2255 03/02/04 01:39 PM
Joined: Apr 2002
Posts: 1,101
JJ Offline
Member
Offline
Member
Joined: Apr 2002
Posts: 1,101
I have only seen obe of these systems. SMDR ususlly stands for system mass detail recording. It is where you hook a PC or printer to for reports. I think you are thinking of SMDI, which is a seriel port used to connect a PC to phone system.

Is your voicemail hooked up using analoge ports?

Does it have a seriel hookup betwwen the voicemail and the phone system?

I would check all your connections between the two and eliminate al working devices.

Good Luck!!


If all else fails, use a BFH.
#2256 03/03/04 04:17 PM
Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
The ITT Odessey is the same as an Atlas 128 by Key System US. It uses SMDI to intergrate V mail, and they only have 1 RS232 port.
If the SMDI box is out the vm wont work right.
There is no DTMF signaling.

#2257 03/03/04 04:21 PM
Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
Also you did not say what part of the VM is not working. Does it answer if you call it via intercom? Does it accept std commands?
If tis working otherwise but not intergrated properly its the SMDR box, other wise you have other issues.

#2258 03/04/04 03:53 AM
Joined: Mar 2004
Posts: 3
Jake Offline OP
Member
OP Offline
Member
Joined: Mar 2004
Posts: 3
Thanks for the help!!!

From a "Key Phone", I can dial the VPS system and the "Auto Attendant" will pick up and start giving you options. It will no longer recognize any key Phone inputs, so I cannot even get into the mail box, just keeps repeating options. From a "Single Line Phone", I can dial the VPS and the "Auto Attendant" WILL recognize inputs and will allow me into the mail box(No one can leave messages though so always empty). From an outside line, the the Auto Attendant will answer and ring the extension requested, when unanswered, it won't put you through to the mailbox, Auto ateddant will come back on!

I appreciate any response!!!
Thanks in advance. Brian

#2259 03/04/04 06:28 PM
Joined: May 2003
Posts: 2,924
Member
*****
Offline
Member
*****
Joined: May 2003
Posts: 2,924
SMDI is not working. Unplug the SMDR box, let it sit a few min then plug back in.
Check all cables.

#2260 03/19/04 04:33 AM
Joined: Mar 2004
Posts: 3
Jake Offline OP
Member
OP Offline
Member
Joined: Mar 2004
Posts: 3
Thanks for the input! I sent the SMDR to King Technologies for repair. Their head Tech seemed very knowledgeable with this system. Will have to wait till I get this back to see if that was the problem for sure!! Thanks again!!!


Moderated by  MooreTel 

Link Copied to Clipboard
Forum Statistics
Forums84
Topics94,262
Posts638,697
Members49,757
Most Online5,661
May 23rd, 2018
Popular Topics(Views)
211,100 Shoretel
187,712 CTX100 install
186,800 1a2 system
Newest Members
BPopilek, Rich F, LewisR, TDKs79, Buttinset
49,757 Registered Users
Top Posters(30 Days)
dexman 18
Toner 11
TDKs79 8
teleco 4
Who's Online Now
0 members (), 140 guests, and 24 robots.
Key: Admin, Global Mod, Mod
Contact Us | Sponsored by Atcom: One of the best VoIP Phone Canada Suppliers for your business telephone system!| Terms of Service

Sundance Communications is not affiliated with any of the above manufacturers. Sundance Phone System Forums - VOIP & Cloud Phone Help
©Copyright Sundance Communications 1998-2024
Powered by UBB.threads™ PHP Forum Software 7.7.5