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Joined: Jan 2005
Posts: 1
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OP
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Joined: Jan 2005
Posts: 1 |
Hello all!
This is my 1st NEC ds2000 installation. I'm a Nortel/ Avaya guy, so this is giving me some grief.
The system consists of a digital station card, an analog station card, a pots line card, a T1 card and Intramail.
The customer has DID's for all incoming calls, be they for individual users on the digital sets or his incoming/ outgoing fax transmissions.
I have the software loaded on the laptop and I'm able to communicate with the system, however I made a wrong turn somewhere. At first, I had lines 9-12 working for outgoing calls, (I was working on fixing lines 1-8). Now, none of them work. The button for line # 9 blinks 3 times quickly and then pauses. The button for line # 10 is a solid or steady gren and the button for line # 11 is steady red. I tried putting the programming back the way I remembered, but I must have missed something. Any ideas?
All of the sets are 22 button display phones. There will be 4 fax machines on the analog card. I'd like to at least get the DID's working and have them able to call out today. I'm going bald working on this thing.
Thanks for any help!!
-->Greg
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Joined: Oct 2002
Posts: 597
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Joined: Oct 2002
Posts: 597 |
If all incoming lines are DID it could be a little tricky! But don't worry i have an exact setup like this. First off you need to make sure s/w on ksu is 3.21.00 and vm is 1.20. Are lines 1-8 the trunk card or the t-1 card. You will need to setup loop keys for the did's and also call coverage keys for what every ring group you use for the main number that is DID also you would probably need to use park feature. If line 9-or 10 blinks sounds like its the lines from t-1. That is what will happen, you don't use line apperances for did's. I assume you understand did trunks .If you have the t-1 card to the right of the trunk card it would be lines 9-32. How many channels you using on the t-1. if you e-mail me direct i will be glad to help
[This message has been edited by clgjr (edited January 11, 2005).]
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