sundance-communications.com Forums Telephony Discussion Phone & VoIP Systems NEC Telephones & Systems Electra Elite 192 SMDR

Greetings to everyone on this board.

I'm an IT guy and am not really familiar with PBX and telecom equipment.

I have "inherited" a NEC Electra Elite 192 system (no manuals -- sigh), and would like to ask for some help. I have been reading NEC posts on this forum for about a week now, but could find only portions of what I think I need.

Our problem is, somebody apparently dialed 911. When the police came, we couldn't tell from what extension it was dialed from. And nobody confessed to it.

I'm thinking if I can see the SMDR, then I could tell from what extension 911 was dialed.

Our system has an MIFM card (which I think is needed for SMDR). I have connected a serial cable to COM2 of the box the MIFM card is in, and connected the other end to a PC's COM1 port and running procomm+ (38400 baud, no parity, 8 data bits, 1 stop bit).

Procomm+ says "Procomm Plus ready!", and indicates I am on-line. I was expecting a stream of data to show up on my PC's screen, but nothing is happening. I've hit Enter and the "\" keys a couple of times, but nothing happens.

Please tell me what I'm doing wrong or what I should do next, to obtain the SMDR output.

smdr is usually output as the call is ended. it will not store the records for very long. so if this happened past 20 calls ago you're SOL.


now if you keep the pc connected all the time from now on and auto save to a file then you'll know from now on.

Thanks for your reply Chris.

However, I did try calling out, then kept the PC on and connected the whole weekend. No screen output whatsoever. Is it possible that SMDR is turned off? And if so, can it be turned on?

The Procomm+ status line shows the terminal emulation is ANSI, full duplex, 34800 N81, LOG CLOSED, PRINT OFF, ON LINE.

And yes, I guess it's too late now for me to find out who dialed 911. But I'd like to be prepared for the next time.

Hi,

I think that SMDR and LCR share the same MIFM card, therefore, you will need to disable LCR if you have that activated.

Also, did you check to make sure the comm port setting from your KSU is right? It's set via handset programming.

Good luck.

An optional MIFM-U( ) ETU provides detailed outside call records of system
telephone usage to support cost control by identifying telephone users, trunk
usage, and digits dialed. SMDR enables connection of call accounting
equipment to audit local and long distance telephone bills.

Terminal Type:
All Multiline Terminals:
􀀀 Incoming CO/PBX Call
􀀀 Outgoing CO/PBX Call
􀀀 Conference CO/PBX Call
􀀀 Transferred CO/PBX Call
Required Components:
RS-232C compatible printer and RS-232C straight connection cable and/or a
call accounting unit must be locally provided.
MIFM-U( ) ETU
OPERATING
PROCEDURES
SERVICE
CONDITIONS
Data Assignment:
􀀀 Use Memory Block 1-5-02 (SMDR Print Format) to select ALL (default) to
print all digits or MASK to hide the last four digits of a telephone number.
􀀀 Use Memory Block 1-5-13 (Printer Connected Selection) to assign a
Printer for SMDR to operate.
􀀀 Use Memory Block 1-5-14 (Printer Line Feed Control Selection) to select
Printout with (default: YS) or without a return (NO).
None

Use Memory Block 1-5-25 (SMDR Valid Call Time Assignment) to
specify the SMDR Valid Call Time (default: 040s) before SMDR
outputs a record. Incoming transfer or conference calls and outgoing
calls are not output through SMDR until the SMDR Valid Call Time
has elapsed.
􀀀 Use Memory Block 1-5-26 (SMDR Incoming/Outgoing Print
Selection) to assign SMDR to output incoming calls (INC), outgoing
calls (default: OUT), or ALL Calls.
􀀀 Use Memory Block 4-56 (SMDR Telephone Print Selection) to
specify whether (default YES) or not (NO) a call record is printed for
the specified station (S5000 or higher and MIFM Software Version
3.00 or higher).
􀀀 Use Memory Block 7-1 (Card Interface Slot Assignment) to specify
the required MIFM-U( ) ETU.
􀀀 Use Memory Block 7-3-01 [MIF (LCR) Assignment] to specify LCR.
􀀀 Use Memory Block 7-3-02 [MIF (SMDR) Assignment] to specify
SMDR.
Restrictions:
􀀀 Call records are not provided for internal calls.
􀀀 Caller ID name is not printed on SMDR.
􀀀 When Automatic Daylight Saving Time Selection is set to allow and
the system automatically switches the clock for daylight saving time
(S6000 or higher) while on a call, the duration of that call is invalid.
􀀀 When 5-, 6-, or 7-digit station numbers are used, this feature shows
only the last four digits of the extension number.
General:
􀀀 When the printer or other I/O device fails to operate, approximately
100 call records are saved in the MIFM-U( ) ETU buffer. When the
buffer is full, the first call record is lost and the last call record is
stored.
􀀀 Call record data provides the Start Time, Trunk Number, Trunk
Group, Type of Call, Station Number, Duration, Number Dialed, LCR,
Calling Station Number, and Transferred Station Number.
􀀀 The maximum digits allowed for output of a telephone number is 24.

When Printer is assigned, and a printer is not connected to the
system, a PRINTER TROUBLE LCD indication and an audible alert
tone are provided at the first two Multiline Terminals connected to the
system (Stations 100 and 101). When an MIFM-U( ) ETU is not
installed or disabled, no alarm indication is given.
􀀀 When Caller ID is installed, SMDR prints the incoming caller
telephone number when received from the Central Office.

DISA (Both incoming and outgoing) is printed. Format shown is
printed when incoming caller hangs up first. Format is reversed
when called party hangs up first.

SMDR Format Explanation:
A~K are printout items.
􀀀 A Start Date
07 = month
03 = day
98 = year
􀀀 B Start Time
09 = hour
00 = minute
􀀀 C Trunk Information
08 = Route Advance Block
05 = Trunk Group
12 = Trunk Number
􀀀 D Call Type
IC Incoming Call
OG Outgoing Call
ICC Conference on Incoming Call
OGC Conference on Outgoing Call
IT Transferred Incoming Call
OT Transferred Outgoing Call
ITC Conference on Transferred Incoming Call
OTC Conference on Transferred Outgoing Call
􀀀 E Station Number
1 2-digit Station Number in System Programming
2 3-digit Station Number in System Programming
3 4-digit Station Number in System Programming
􀀀 F Transferred Station Number
2 2-digit Station Number in System Programming
3 3-digit Station Number in System Programming
4 4-digit Station Number in System Programming
􀀀 G Call Duration
00 = hour
15 = minutes
32 = seconds
􀀀 H Number Dialed
Maximum of 24 Characters
Incoming Caller ID Number = 9727517622I
Account Code Entry:1234567890
Maximum of 16 Characters
Forced Account Code: A1234567890
Maximum of 13 Characters
If both are entered, SMDR prints the Account Code entry
followed by the Forced Account Code

the previous was from the features & specs manual

7-3-02 needs to be set

are the phone ports set to print out smdr? program 4-56 if not.

-------------------------------------------
also per the programming guide here is a list of all programs dealing with smdr:

Card Interface Slot Assignment 7-1
MIF (SMDR) Assignment 7-3-02
MIF (LCR) Assignment 7-3-01
Printer Connected Selection 1-5-13
Printer Line Feed Control Selection 1-5-14
SMDR Incoming/Outgoing Print Selection 1-5-26
SMDR Valid Call Time Assignment 1-5-25
SMDR Print Format 1-5-02
COM Port Baud Rate Setting Assignment 1-8-35
Start Time Selection 1-1-05
SMDR Telephone Print Selection 4-56

New2nec: thanks, I will see if LCR is also set.

Chris: thank you very much for all this information!

I'll go slow and document each setting (so I can set it back if I need to), and report my findings.

cougar

REPLY TO CHRIS:

I found out that:

a) 1-5-13 was set to "NO", changed it to "YES"
b) 1-5-26 was set to "OUT", changed this to "ALL"
c) LCR is off (I think)
d) SMDR is on
e) don't know if 7-1 (card interface slot assignment) is correct (more on this below)

When I changed 1-5-13 to "YES" I got the message (on the phone LCD) "PRINTER TROUBLE" along with beeping (some response at last!) -- which went away as soon as I re-connected the PC.

However, the only output on screen is the following:
€€€€€€€€€€€€€€€€€€€€€€€

Are these non-ASCII values? So I think I still need to do something to get readable output.

The rest of the values I found are as follows:

1. Memory Block 1-5-02 (SMDR Print Format) to select ALL (default) to print all digits or MASK to hide the last four digits of a telephone number.
---> 02:FORMAT ALL

2. Memory Block 1-5-13 (Printer Connected Selection) to assign a Printer for SMDR to operate.
---> 13:PRINTER NO (I changed this to YES)

3. Memory Block 1-5-14 (Printer Line Feed Control Selection) to select
Printout with (default: YS) or without a return (NO).
---> 14:LINE FEED YS

4. Memory Block 1-5-25 (SMDR Valid Call Time Assignment) to specify the SMDR Valid Call Time (default: 040s)
---> 25:SMDR TIM=040s

5. Memory Block 1-5-26 (SMDR Incoming / Outgoing Print Selection) to assign SMDR to output incoming calls (INC), outgoing
calls (default: OUT), or ALL Calls.
---> 26:PRINT MOD=OUT (I changed this to "ALL"

6. Memory Block 4-56 (SMDR Telephone Print Selection) to specify whether (default YES) or not (NO) a call record is printed for
the specified station (S5000 or higher and MIFM Software Version 3.00 or higher).
---> 01/56:PRT OUT YS

7. Memory Block 7-1 (Card Interface Slot Assignment) to specify the required MIFM-U( ) ETU (I didn't understand this)
---> 1 09:NON
---> 1->01:NON (the arrow is blinking)

8. Memory Block 7-3-01 [MIF (LCR) Assignment] to specify LCR.
---> 01:LCR MIF=00

9. Memory Block 7-3-02 [MIF (SMDR) Assignment] to specify SMDR.
---> 02:SMDR MIF=01

10. 7-3-02 needs to be set
---> 02:SMDR MIF=01

11. are the phone ports set to print out smdr? program 4-56 if not.
---> 01/56:PRT OUT YS
---> 02/56:PRT OUT YS
---> 03/56:PRT OUT YS
---> 04/56:PRT OUT YS
... and so on ...

12. Printer Line Feed Control Selection 1-5-14
---> 14:LINE FEED YS

13. SMDR Print Format 1-5-02
---> 02:FORMAT ALL

14. COM Port Baud Rate Setting Assignment 1-8-35
---> 35:BDRT 1=38.4

15. Start Time Selection 1-1-05
---> 05:CALLSTART 10s

---------------------------
REPLY TO NEW2NEC

1. 7-3-02 shows

00:ACD MIF=00
01:LCR MIF=00
02:SMDR MIF=01
03:UCD MIF=00
04:CLASS MIF=00

I guess this means my SMDR is set, and everything else (LCR) is not set.

4-56 this needs to be set to yes for all phone ports that you'll need smdr on (i'm guessing every port to catch the 911 dialer?!)

7-1 is probally ok. you can connect to the system via sat if i remember right. and you're getting something on the computer

1-8-35 baud rate.is your computer set to the same baud?! data bits? stop bits? parity? baud=38.4kbps 8 data bits, no parity, 1 stop bit

and are you in the right com port on the phone system?! should be on com2 (middle one i think)

MY REPLIES IN CAPS:

4-56 this needs to be set to yes for all phone ports that you'll need smdr on (i'm guessing every port to catch the 911 dialer?!)

YES. I CYCLED THRU ALL PORTS (01 - C0), ALL OF THEM ARE SET TO "PRT OUT YS".

1-8-35 baud rate.is your computer set to the same baud?! data bits? stop bits? parity? baud=38.4kbps 8 data bits, no parity, 1 stop bit

YES, PROCOMM+ IS SET TO 38.4Kbps.

and are you in the right com port on the phone system?! should be on com2 (middle one i think)
I THINK I'M CONNECTED TO THE CORRECT COM2. CAUSE IF I TAKE THE SERIAL CABLE OFF, I GET "PRINTER TROUBLE" AND BEEPING ON MY PHONE UNTIL I PUT IT BACK. SINCE WE HAVE 2 BOXES, IF I CONNECT IT TO THE OTHER BOX'S COM2, PROCOMM+ SAYS I'M OFFLINE AND THE "PRINTER TROUBLE" AND BEEPING DOESN'T STOP UNTIL I PUT THE CABLE BACK TO THE OTHER BOX'S COM2 PORT.