Business Phone Systems

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#227872 05/02/05 08:12 PM
Joined: Aug 2002
Posts: 1,029
Likes: 1
jsaad Offline OP
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Joined: Aug 2002
Posts: 1,029
Likes: 1
I just moved an Electra Elite 192 with a FMS voicemail system. Everything seems to work fine as far as I'm concerned. The customer is complaining that when you call in via the autoattendant and dial an extension, intermittently the caller is just dropped. I remember seeing this when the VM was trying to transfer you to an extension that does not have a phone connected but, the phones are connected in this case.

Is there anything I should check. I can't duplicate the problem, so I'm at a loss.

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#227873 05/03/05 04:52 PM
Joined: Nov 2003
Posts: 1,313
Joined: Nov 2003
Posts: 1,313
is there a mailbox associated with the phone? there has to be a mailbox (or tbox) to transfer the call out of the vm.

Moderated by  ttech 

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