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Joined: Oct 2005
Posts: 94
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OP
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Joined: Oct 2005
Posts: 94 |
I have a customer that changed the security code for the Voice Mail Manager on their IPK system, so now I can't access it via CoSessions. Is there anyone that can help me with the AVENT file?
Thanks in advance. . .
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Joined: Oct 2005
Posts: 94
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Joined: Oct 2005
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Whoa, don't everyone reply at once. . .
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Joined: Jul 2005
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You will have to send the avent file to NEC to get the admin password decoded..
Regards,
Paul W
Now back to a 0 day week. Love these 7 day weekends.
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Joined: Mar 2003
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As Paul says; plus pay about $200-300 also.
DJ
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Joined: Nov 2003
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you sure nobody else has manager status?
have you tried all extensions/password to see?
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Joined: Jul 2006
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I always disable access to set up options in the Elitemail Sys MNGR box so the customer cannot get in there thinking it is a "real" mailbox & set a security code.
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Joined: Nov 2003
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you could always default it
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Joined: Oct 2005
Posts: 94
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Joined: Oct 2005
Posts: 94 |
Wow. Thank you for the replies! I didn't receive notification that anyone had replied to my post. Guess it serves me right for not checking back often. . .
I don't have a dealer license with NEC, so I was looking for a vendor that I could work through. Paying for any applicable charges, of course.
Well, we finally figured out the code and they are happy. But, can you tell me how to disable the Set Up options in the Sys Mgr box so they can't change it? Also, yes, someone did have manager status, but can I change the manager's security code through a personal mailbox? The purpose of all this was to get access to the system via my laptop so I could make changes to the one key menu options in the Opening Box.
Thanks again
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Joined: Jul 2006
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If their is not a security code set on the sys mngr box, you can default the database...
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