atcomsystems.ca/forum Forums TDM Business Telephone Systems NEC Telephones & Systems DS2000 off premise call forwarding

Hi all,
I went out to a new customer today that had some programming issues, line problems etc everything's good except I can't get the off premise call forwarding to work.

it's enabled in their COS, I also enabled it in the trunk COS along with Tandem trunking, I believe we are setting it up correctly at the phone, but it just ignores the call forwarding and goes to VM using the auto att and I just get a re order when I call the set internal from a extension

Any help would be appreciated

needs to be rel 2.11.5 or better to work

Thanks for the reply,

I didn't notice what release it was,the customer said that they purchased the switch new last april, was that a glitch in the earlier software release?

Thanks again for the help

if they purchased it new 11 months ago what happened to the guy who sold it to them ?

sounds like a "new to them "

....and sometimes you need to toggle the power to "set" the programming on the call forwarding.

They bought it out of state over the internet yada yada yada= No service. anyway, is there anything else to program besides. COS- off premise cfwd enabled and in trunk options- Tandem trunking enabled, I went down the list in the manual,so I'm just double checking before I call and tell them to re boot the goofy thing. Also was that pre 2.11.5 a bug and any idea when the 2.11.5 came out?

Have someone at the site press the 8 key while the phone is idle to find out what version they are using. It will tell you in the display.

I don't know that id call it a "bug" , it was just a feature that wasn't yet supported in software

(evan though it shows up and allows you to program it )

Thanks for the replies,
I had them get the version by doing icm *#*# and it came up as 03.21.00. So there has to be a step that I'm missing in the programming is there anything else besides COS & Trunk options that I need to do?

Thanks again

did you put the off premise number on a speed dial key ?

what happens when you just push that key ?

does it dial the number you want ?

does offp come up as call forward option when you try to call forward the phone ?

have you read and followed th off premise call forward sections off the program manual and users guide ?