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I usually take care of a 2400, but I was "borrowed" to service a 2000IVS in another (off-campus) department of the university I work for..
The problem affects the analog phones - sometimes you get a dialtone, sometimes you don't.
When you do, DTMF doesn't break the dialtone.
The DTerms on the system are unaffected - they can dial other stations (even analog) and to the trunks, and send DTMF to external services (like auto-attendants, etc).
This box has one PN-RSTBA DTMF receiver card, located in PIM 1 (the whole thing has 2 PIMS).
Does this card handle DTMF for the entire box? Someone suggested the CPU card handles DTMF for PIM 0...
Am I going in the right direction?
Thanks,
Phil
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Joined: Jul 2006
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What is the model of the CPU for the IVS, so do and some don't have DTMF receivers on them.
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>This box has one PN-RSTBA DTMF receiver card, >located in PIM 1 (the whole thing has 2 PIMS).
>Does this card handle DTMF for the entire box?
DTMF recievers are shared for all system.
Check that ports assigned in CM10. Try delete card CM10>xxxx:CCC and write back. Reset PBX
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Joined: Jun 2005
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This one had an unexpected solution:
The 8RSTA card was listed in CM10. I deleted it, reassigned and reset, as suggested. Didn't cure it.
I had ordered a spare card, just in case, plugged it in, and retried. Still no dialtones.
I used to use the next method on TIE key systems... I unplugged all the station cards, except 1. Bingo - dialtones. I plugged the other cards back in, one at a time, figuring that one of them was the problem...no problem - everything worked..then plugged in the original 8RSTA.. again no problem.
Whatever got scrambled wasn't unscrambled by pushing the black button, but was by doing the card in/out thing...maybe we could have gotten the same result by unplugging the 2000, then plugging back in...
Anyway, maybe this post will help someone in the future..
Thanks again!
Dr. P
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Joined: Apr 2007
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sounds like one or more analog ports are locking up the DTMF receivers.
Does the voicemail on this system use analog ports? maybe it's the culprit?
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In the 200 when ever you make any changes to the RST you either have to power down the system and bring it back up or pull out all the l/t cards and re-insert them. If you do not do one of these methods the 2000 will never see the RST as available.
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